Application Tech Support Practitioner at Accenture

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, CybersecurityIndustries

Requirements

Minimum 7.5 years of experience (5–12 years preferred in enterprise network security roles, with strong focus on firewall and load balancer administration)
15 years full-time education
Must have skills: Palo Alto Networks Firewalls
Good to have skills: NA
Expert-level knowledge of Fortinet, Palo Alto Networks, and F5 BIG-IP
Strong understanding of security policies, ACLs, NAT, IPS/IDS, VPNs, traffic load distribution, SSL profiles, health checks, and authentication integrations (LDAP, RADIUS, SAML)
Experience using Splunk for basic log analysis and security event correlation
Proficient in troubleshooting across multi-vendor security environments
Familiarity with ITIL practices, change management, and ticketing tools
Complete knowledge of L'Oréal Network topology
Strong analytical and troubleshooting skills
Excellent verbal and written communication
Ability to lead incident response and collaborate with senior stakeholders
Self-driven, organized, and capable of working under pressure
Team player with mentorship mindset for junior engineers
Certifications Mandatory: Fortinet Certified Professional
Preferred Certifications: Palo Alto Networks Certified Professional and/or F5 Certified Professional

Responsibilities

Provide L3-level support and escalation for complex issues involving firewalls (Fortinet, Palo Alto) and load balancers (F5)
Manage action plans and future requests, including automation initiatives
Maintain advanced firewall policies, NAT, VPNs, threat protection, and segmentation strategies
Administer and fine-tune F5 BIG-IP or Palo Alto Networks security appliances
Analyze traffic logs and security alerts using basic Splunk dashboards and searches to support troubleshooting and reporting
Participate in change control, risk assessment, and compliance-related activities
Document complex configurations, technical procedures, and solutions; contribute to KB and SOPs
Lead technical discussions with relevant stakeholders; support audits and posture assessments
Provide guidance and technical leadership to L1.5/L2 support teams along with knowledge transfer
Act as the ongoing interface between the client and the system or application, dedicated to quality using exceptional communication skills
Accurately define client issues and interpret/design resolutions based on deep product knowledge

Skills

Palo Alto Networks Firewalls

Fortinet Firewalls

F5 BIG-IP

Splunk

Firewall Policies

NAT

VPN

Threat Protection

Load Balancers

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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