Application Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, NetworkingIndustries

Requirements

Minimum 12 years of experience in Network Infrastructures
15 years full time education
Strong technical knowledge/expertise in Routing, Switching, Wireless and Security
Strong background in vendor products: Cisco, Fortinet, Palo Alto, Arista, F5 etc
Experience with tools like SolarWinds, ServiceNow, Cisco DNAC, Thousand Eyes
Strong verbal and written communication skills

Responsibilities

Oversee daily operations of the Network Operations Center team, ensuring monitoring, analysis, and escalation of incidents and service requests
Lead a team of NOC engineers in 24/7 monitoring of network infrastructure including LAN, SD-WAN, Wireless LAN, Voice and Security domains
Provide technical guidance, ensure standard procedures are followed for fulfilling service requests and managing incidents, coordinate incident response, and ensure SLAs and KPIs are met
Serve as the point of escalation for technical issues and incident resolution
Ensure accurate documentation of incidents, problems, and changes following SOP’s
Monitor performance metrics and KPIs, identifying trends or anomalies
Coordinate with other teams (e.g., Service Management, Tools, Global Server Operations, Project Management)
Provide coaching, training, and performance feedback to NOC staff
Create and maintain NOC procedures, shift handover documentation, and operational runbooks
Participate in change management, disaster recovery testing, and business continuity planning
Ensure compliance with SLAs and operational standards

Skills

Network Infrastructures

LAN

SD-WAN

Wireless LAN

Voice

Security

NOC

Incident Management

Monitoring

Escalation

SLA Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free