Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 5 years of experience
15 years full time education (Bachelor’s degree in Computer Science, Electronics, or equivalent field)
Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs
Experience with Cisco platforms (Catalyst, Nexus, ISR/ASR routers, Nexus Switches, SD-WAN like Viptela, Meraki)
Experience with Juniper platforms (EX/QFX series, Junos)
Experience with Palo Alto firewalls (Prisma SDWAN, VPN, security policies, NAT, threat prevention)
Experience with HP/Aruba switches, wireless controllers, ClearPass (advantage)
Proficiency in tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba Airwave
Flexible to work in 24x7 rotational shifts, including weekends
Strong communication and documentation skills
Ability to work under pressure in 24x7 environments
Preferred certifications: CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE
Understanding & basic knowledge of Zscaler & F5
Familiarity with cloud networking (AWS, Azure, GCP)
Basic scripting knowledge (Python, Ansible) for network automation
Experience in global operations or managed service environments (plus)

Responsibilities

Monitor and maintain enterprise network infrastructure to ensure high availability and performance
Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components
Perform network changes following standard change management processes (ITIL-based)
Support WAN/LAN connectivity, VPN, wireless, and data center network environments
Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues
Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS)
Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention
Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues
Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow
Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives
Maintain up-to-date network documentation, diagrams, and configuration records
Participate in incident bridges and coordinate restoration efforts during major outages

Skills

Key technologies and capabilities for this role

CiscoJuniperPalo AltoHPArubaOSPFBGPVLANsSTPHSRPVRRPQoSFirewallRoutingSwitchingWirelessITILNetwork Troubleshooting

Questions & Answers

Common questions about this position

What is the minimum experience required for this role?

Minimum 5 years of experience is required.

What are the must-have and good-to-have skills for this position?

Must-have skill is Network Infrastructures; good-to-have skill is NA.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the shift requirements for this Application Support Engineer role?

The role requires flexibility to work in 24x7 rotational shifts, including weekends.

What key technical skills and platforms are needed for this position?

Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs is required, along with experience in Cisco (Catalyst, Nexus, ISR/ASR), Juniper (EX/QFX), Palo Alto firewalls, HP/Aruba switches, and tools like SolarWinds, Wireshark, Splunk.

What is the salary or compensation for this role?

This information is not specified in the job description.

What educational qualification is required?

15 years full time education is required.

What certifications are preferred for this role?

CCNA/J certifications are preferred.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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