Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, Software Asset ManagementIndustries

Requirements

Minimum 5 years of experience
15 years full-time education
Competent on up to 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica)
Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM
In-depth knowledge of publisher contracts and use rights
Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions)
Good understanding of license reconciliation methodologies and nuances (e.g., product bundling, suites mapping, upgrades and downgrade)
Understanding of discovery fundamentals (overview of ServiceNow Discovery for software applications, discovery model normalization)
Experience drafting Software Asset Management policies & procedures
Excellent command over software licensing and use rights information of tier 1 software publishers (Microsoft, Oracle, IBM, VMware, Adobe, Citrix, SAP)
Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports
Proficient in creating Oracle DB server and Options ELP reports, performing manual reconciliation and deployment validation
Experience working on at least one or more SAM Tools (ServiceNow SAMPro, Flexera, SNOW License Manager)
Excellent communication skills
Expert knowledge in MS Office applications (Excel & PowerPoint)
Ability to work in a team environment
Certified Software Asset Manager (CSAM)
Flexible on doing shifts and coming to office (Bengaluru office)

Responsibilities

Maintain software publisher licensing information for the assigned publishers (entitlements and deployments)
Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements
Import licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others)
Update software entitlement and agreement information into the SAM tool
Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations
Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards
Maintain software installation records in SAM tool and perform product normalization
Perform license reconciliation in SAM tool
Work with internal stakeholders to ensure deployment of software applications are compliant and remediate non-compliance
Respond to customer queries on software licensing

Skills

Software License Management

ServiceNow SAM

Flexera

SNOW SLM

Microsoft

Oracle

IBM

VMware

SAP

Salesforce

Adobe

License Reconciliation

ELP

Discovery Fundamentals

SAM Policies

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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