Analyst/Sr Analyst-Payment Operations at Nium

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

Bachelor's degree with 2-6 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
Can prioritize, organize, and execute tasks with minimal supervision
Demonstrates strong interpersonal and communication skills
Demonstrates ability to work with a high degree of quality
Demonstrates strong problem-solving/Issue Resolution skills
Hands-on experience in MS Office and tools within it
Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements

Responsibilities

Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions
Onboard new Institutional, SME, and enterprise clients on Nium's platform
Monitor, investigate, and resolve payment processing issues
Verify statements for various banks and currencies before reprocessing or refunding transactions
Create monthly Invoices for clients and track their settlement
Coordinate with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
Work with Account Managers and Customer Service teams to resolve customer complaints
Publish MIS reports to the management and internal stakeholders
Organize workflow to meet department objectives
Work with Product and Technology teams to improve process efficiency and automation
Work in a rotational shift environment (given Nium operates across multiple geographies, no fixed holidays, flexible holiday schedule)

Skills

Key technologies and capabilities for this role

Transaction ProcessingReconciliationPayments OperationsSLA ManagementCross-Border Payments

Questions & Answers

Common questions about this position

What are the key responsibilities of the Analyst/Sr Analyst in Payment Operations?

Key responsibilities include liaising with internal stakeholders for transaction processing, reconciling customer funds with transactions, onboarding new clients, monitoring and resolving payment issues, verifying bank statements, creating monthly invoices, coordinating with reconciliation and finance teams, resolving customer complaints, and publishing MIS reports.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Nium?

Nium emphasizes customer obsession, aiming for seamless, cost-effective, and transparent cross-border money transfers, with a team of top talent driving the company toward its full potential.

What skills or experience make a strong candidate for this position?

Strong candidates will have experience in payment transaction processing, reconciliation, client onboarding, issue resolution, invoice creation, MIS reporting, and coordination with cross-functional teams like compliance, finance, and customer service.

Nium

Global platform for real-time payments

About Nium

Nium provides real-time payment solutions that enable businesses to send and receive funds instantly, manage foreign exchange transactions, and prevent fraud. Its platform, powered by a proprietary API, allows banks, fintech companies, and money service businesses to integrate services for efficient cross-border money movement. Nium stands out by offering competitive foreign exchange rates and solutions for corporate purchasing and travel payments. The company's goal is to streamline financial transactions for businesses globally while charging fees for its services.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$305.4MTotal Funding

SERIES_ECompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Hybrid Work Options

Paid Vacation

Performance Bonus

Stock Options

Professional Development Budget

Mental Health Support

Risks

Increased competition from Loop and EQ Bank's multi-currency Global Visa Card.

Regulatory challenges in diverse African markets could impact partnership with Ecobank.

Technological integration issues may arise with Partior's blockchain-based payment system.

Differentiation

Nium offers real-time cross-border payments, enhancing speed and efficiency for businesses.

The company provides a proprietary API for seamless integration into existing business systems.

Nium's platform supports multiple payment schemes, including Visa, Mastercard, and Diners Club.

Upsides

Partnership with Ecobank expands Nium's reach to 35 African markets, boosting market presence.

Collaboration with Partior enhances transaction transparency and speed via blockchain technology.

Launch of Diners Club International Card increases flexibility for travel industry customers.

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