Analyst Relations Director
TwilioSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaS, Unified CommunicationsIndustries
Requirements
- 5+ years of professional experience in B2B technology space
- 3+ years in analyst relations or 5+ years in communications at a high-tech company or PR agency with analyst relations experience
- Experience partnering with product marketing, product management, and customer advocacy teams
- Demonstrated understanding of SaaS and unified communications industry, including hardware partners, developers, security, and competitive landscape
- Excellent verbal, written, and presentation skills with strong relationship management abilities
- Quick learner mindset with good work ethic, able to respond to various requests with tight deadlines while maintaining attention to detail
- Strategic thinking skills and comfort speaking with higher executives and industry analysts
- Based in Singapore
Responsibilities
- Drive strategic programs to top-tier industry analysts
- Collaborate with key analysts through push and pull programs to contribute to Zoom’s positive market position
- Effectively communicate vision, strategy, product direction, customer success, and market position
- Manage select industry analyst and influencer relations as part of Zoom's Market Insights team
- Work closely with Product, Solutions, and Industry Marketing teams and cross-functional groups
- Advance Zoom's position as a leading UCaaS and CCaaS vendor with the analyst/influencer community in the Asia Pacific and Japan regions
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Analyst Relations Manager role?
Candidates need 5+ years of professional experience in the B2B technology space, 3+ years in analyst relations or 5+ years in communications at a high-tech company or PR agency with analyst relations experience, and experience partnering with product marketing, product management, and customer advocacy teams.
What is the work arrangement for this position?
The role follows Zoom's structured hybrid approach centered around offices and remote work environments, and it is based in Singapore.
What benefits does Zoom offer?
Zoom provides a variety of perks, benefits, and options to support employees' physical, mental, emotional, and financial health, work-life balance, and community contributions as part of their award-winning workplace culture.
What team will the Analyst Relations Manager work with?
The role is part of Zoom's Market Insights team and involves close collaboration with members of the Product, Solutions, and Industry Marketing teams, as well as cross-functional groups, focusing on the Asia Pacific and Japan regions.
What skills make a strong candidate for this role?
Strong candidates demonstrate understanding of the SaaS and unified communications industry, excellent verbal, written, and presentation skills with relationship management abilities, a quick learner mindset, good work ethic, attention to detail under tight deadlines, and strategic thinking with comfort speaking to executives and analysts.
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave
Risks
Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.
Differentiation
Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.
Upsides
Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.
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