Analyst, Financial Operations at Airwallex

San Francisco, California, United States

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$67,000 – $88,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Strong role-related expertise in financial operations
Sharp thinking and good judgment
Ability to move fast, dig deep with curiosity, and make decisions from first principles
Humble and collaborative
Ability to turn ideas into real products and get stuff done end-to-end
Proficiency in using AI to work smarter and solve problems faster
Advanced Zendesk skills, proficient in Triggers, Tagging, Routing Queues, and Macros
Ability to work a 9-6PM shift
Based in San Francisco or New York City

Responsibilities

Monitor global end-to-end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues
Utilize advanced Zendesk skills to manage FinOps-related customer requests (e.g., payment investigations, returns, recalls, and reconciliation inquiries); proficient in Triggers, Tagging, Routing Queues, and Macros to streamline queue management, ensure SLA adherence, and improve operational efficiency across global FinOps workflows
Support with daily safeguarding obligations, across multiple Airwallex entities
Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilization
Maintain the team knowledge base and refine the standard operating procedures; find opportunity for operational optimization and process automation tooling
Build data-oriented performance metrics, quality assurance framework

Skills

Key technologies and capabilities for this role

financial operationspaymentsoperationsworkflow optimizationprocess improvementcustomer supportExcelSQLdata analysis

Questions & Answers

Common questions about this position

What is the salary range for the Analyst, Financial Operations role?

The salary range is $67K - $88K.

Is this a remote, hybrid, or in-office position?

This is a hybrid position based in San Francisco or New York City.

What are the key responsibilities of this role?

The role involves monitoring the global end-to-end client transaction lifecycle, working with Operations, Commercial, and Product teams to identify and remediate FinOps-related issues, and supporting operational excellence in customer transactions and liquidity management.

What is the company culture like at Airwallex?

Airwallex values successful builders with founder-like energy, real impact, accelerated learning, ownership, strong expertise, sharp thinking, humility, collaboration, fast execution with good judgment, curiosity, and using AI to solve problems smarter.

What makes a strong candidate for this Financial Operations Analyst role?

Strong candidates have founder-like energy, strong financial operations expertise, sharp thinking, the ability to move fast with good judgment, collaborate across teams, and use AI to solve complex problems efficiently.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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