Analista de Suporte ao Cliente - Call Center at DXC Technology

São Bernardo do Campo, Sao Paulo, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financeiro Automotivo, Tecnologia, SegurosIndustries

Requirements

Ter 18 anos completos
Ensino Médio completo
Conhecimentos básicos de Informática
Boa digitação
Boa comunicação verbal e escrita
Disponibilidade para trabalho presencial em São Bernardo do Campo
Disponibilidade para horário: Segunda a Sexta das 13h às 19h

Responsibilities

Atendimento receptivo ao cliente de financeira do ramo automotivo para esclarecimento de dúvidas e atendimento a solicitações
Envio de segunda via de boleto
Alterações cadastrais
Antecipação de parcelas do contrato
Realização de oferta de serviços da financeira
Uso computadorizado de sistema de monitoramento para coleta de informações, resolução de problemas e/ou encaminhamento às demais áreas da financeira

Skills

Key technologies and capabilities for this role

Suporte ao ClienteAtendimento ReceptivoComunicação VerbalComunicação EscritaDigitaçãoInformática BásicaSistema de Monitoramento

Questions & Answers

Common questions about this position

What is the work location and arrangement for this position?

The position requires presencial work in São Bernardo do Campo.

What are the working hours for this role?

The schedule is Monday to Friday from 1 PM to 7 PM.

What qualifications are required for this customer support analyst position?

Candidates must be at least 18 years old with complete high school education, have basic computer knowledge, good typing skills, and strong verbal and written communication.

What compensation and benefits does DXC Technology offer for this role?

The company offers a competitive salary and various benefits.

What is the company culture like at DXC Technology?

DXC emphasizes equity of opportunities, respect for individualities and diversity, work-life balance, career growth, an inclusive environment, and strong in-person collaboration with flexibility.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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