Airport Agent at Breeze Airways

Orlando, Florida, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Aviation, Airlines, HospitalityIndustries

Requirements

High School Diploma or General Education Development (GED) Diploma
Must be at least 18 years of age
Two (2) years of customer service experience
Excellent reading comprehension and writing skills with an emphasis on grammar & spelling
Basic proficiency with Microsoft Office 365
Proficient and quality written communication typing at 45 WPM
Multi-channel customer engagement experience (i.e. SMS, chat, email, and other messaging channels)
Be willing to work with a station trainer to learn how to operate a jetway up to and away from parked aircraft
Reside within 25 miles of Orlando International Airport and able to work from or travel to Breeze location(s) for meetings and trainings as needed
Strong attention to detail, organization, and time management skills
Self-starter with a positive attitude and strong desire for success
Ability to identify safety and/or security concerns

Responsibilities

Provide Breeze Guests at the airport with a Seriously Nice experience during check-in and boarding
Engage with Guests through digital channels to provide solutions and information
Provide detailed feedback on opportunities to improve the overall Guest Experience
Empower Guests by offering solutions and answering questions
Mentor others as your skillset expands
Work in multiple programs and on multiple screens simultaneously
Resolve Guests concerns with kindness
Recommend improved processes through the spirit of ingenuity and integrity
Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
Work independently and as part of a team
Commit to regular attendance and punctuality
Greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance
Handle all aspects of ticketing and check-in by operating a computerized system, including boarding, baggage service, reservations and resolving related complaints and problems
Direct Guests through Customs, Immigration, and Quarantine
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival
Push wheelchairs with Guests through all areas of the airport including terminal and gate areas
Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
Other duties as assigned
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Skills

customer service

check-in

boarding

baggage handling

guest engagement

digital channels

problem resolution

multitasking

verbal communication

teamwork

Breeze Airways

Affordable air travel for underserved cities

About Breeze Airways

Breeze Airways provides affordable air travel options to underserved cities, catering to both leisure and business travelers. The airline focuses on delivering a seamless travel experience, ensuring high customer satisfaction. Breeze Airways operates on a low-cost model, generating revenue through ticket sales and additional services like baggage fees and seat selection. By maintaining operational efficiency, the airline aims to keep costs low and make air travel accessible to a wider audience.

Salt Lake City, UtahHeadquarters

2018Year Founded

$275.6MTotal Funding

DEBTCompany Stage

Automotive & TransportationIndustries

1,001-5,000Employees

Benefits

Health, vision & dental

HSA with Breeze Employee Match

401K

PTO

Travel on Breeze and other Airlines too!

Risks

Competition from low-cost carriers like Spirit and Frontier threatens Breeze's market share.

Rising fuel costs could impact Breeze's operational costs and profitability.

Pilot shortages may lead to flight cancellations or delays for Breeze Airways.

Differentiation

Breeze Airways targets underserved cities with affordable, convenient air travel options.

The airline leverages advanced weather data for improved operational efficiency and passenger satisfaction.

Breeze focuses on a seamless travel experience with low-cost flights and ancillary revenue.

Upsides

Increased demand for domestic travel boosts Breeze's low-cost carrier popularity.

Expansion to secondary airports offers Breeze lower operational costs and less congestion.

Partnership with The Weather Company enhances Breeze's operational efficiency and safety.

Land your dream remote job 3x faster with AI

Try Jobo Free