Siena AI

AI Engineer

Warsaw, Masovian Voivodeship, Poland

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Software DevelopmentIndustries

Requirements

Candidates should possess at least 3 years of experience in building AI products utilizing Large Language Models (LLMs), embeddings, or other machine learning natural language technologies, demonstrating expertise and a strong curiosity for continual learning and exploration. They should also exhibit holistic problem-solving skills, prioritizing projects based on their business impact and understanding the broader implications of their solutions, alongside empathy and effective communication skills for collaborating with both technical and non-technical team members.

Responsibilities

The AI Engineer will lead the development and experimentation of new AI features, successfully integrating and deploying new AI technologies into Siena AI’s core product to enhance customer service solutions, while working closely with cross-functional teams to ensure timely delivery of AI-driven product features. They will also stay abreast of the latest developments in AI, particularly in LLMs, to maintain Siena AI’s position at the forefront of innovation, and contribute to a user-centric approach by prioritizing projects based on their impact on real people’s lives.

Skills

Large Language Models
ML
embeddings
natural language technologies

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

Key Metrics

San Francisco, CaliforniaHeadquarters
2023Year Founded
$4.6MTotal Funding
SEEDCompany Stage
Enterprise Software, Cybersecurity, AI & Machine LearningIndustries
11-50Employees

Benefits

Remote Work Options
Paid Vacation
Stock Options
Company Equity
Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.
Dependency on external partners like LTVplus for technological advancements.
New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.
The platform integrates seamlessly with existing help desk systems for easy deployment.
Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.
Partnership with LTVplus enhances customer service through empathic AI.
Subscription-based model ensures steady revenue and scalable customer service operations.

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