Siena AI

AI Engineer

Warsaw, Masovian Voivodeship, Poland

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Software DevelopmentIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-Time
  • Salary: (Salary information not provided)

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

Our AI-First Philosophy: At Siena, AI isn't just a tool—it’s embedded in our DNA. We believe that leveraging AI-first workflows empowers individuals to work smarter, faster, and more creatively. Our team embraces AI-powered augmentation in everything we do, from research to execution, making us more efficient and innovative every day.

About The Role

We're on the lookout for an AI Engineer to join our growing AI team. Your mission will be to use the power of Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena AI’s products. This role is for someone who loves exploring the edges of what's possible with ML technology and applying these innovations in practical, impactful ways.

What You’ll Achieve

  • Lead the development and experimentation of new AI features.
  • Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions.
  • Work closely with cross-functional teams to ensure timely delivery of AI-driven product features.
  • Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge.

Skills You’ll Need to Bring

  • Expertise and Curiosity: 3+ years of experience in building AI products using LLMs, embeddings, or other ML natural language technologies. Eagerness to share knowledge and remain open to continual learning.
  • Holistic Problem-Solving: A comprehensive approach to challenges, considering the broader impact of solutions.
  • Empathetic Leadership and Communication: Skilled in conveying intricate technical ideas clearly and collaborating effectively with both engineering peers and non-technical team members.
  • User-Centric and Impact-Oriented: Prioritizes projects based on their business impact and attuned to how work affects real people’s lives.

Nice to Have

  • Familiarity with our tech stack (React, TypeScript, Node.js, Postgres) or similar technologies.
  • Experience with data pipeline technologies like Spark, DBT, etc.
  • A broad understanding of system architecture, from user interfaces to data models.
  • Interest or background in fields outside of technology, reflecting our belief in the value of diverse perspectives.

Application Instructions

(Application instructions not provided)

Company Information

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

Skills

Large Language Models
ML
embeddings
natural language technologies

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters
2023Year Founded
$4.6MTotal Funding
SEEDCompany Stage
Enterprise Software, Cybersecurity, AI & Machine LearningIndustries
11-50Employees

Benefits

Remote Work Options
Paid Vacation
Stock Options
Company Equity
Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.
Dependency on external partners like LTVplus for technological advancements.
New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.
The platform integrates seamlessly with existing help desk systems for easy deployment.
Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.
Partnership with LTVplus enhances customer service through empathic AI.
Subscription-based model ensures steady revenue and scalable customer service operations.

Land your dream remote job 3x faster with AI