Salesforce Solutions Architect
Vantage$125,000 - $125,000/year
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Education Technology, EdTechIndustries
Requirements
- 10+ years of Salesforce platform experience, with 5+ years as a Technical or Solution Architect
- Hands-on experience with Salesforce Service Cloud, Sales Cloud, SFMC (Preferable) and Agentforce / Agent Workspace
- Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat
- Strong expertise in Apex, Lightning Web Components (LWC), Salesforce APIs, and automation using Flow
- Proven experience designing and integrating with third-party systems (CTI, chatbots, LMS, etc.)
- Familiarity with Salesforce data security models, permission sets, and role hierarchies
- Salesforce Application Architect or System Architect certification required
- At least one full implementation experience of Agentforce preferred
- Salesforce Certified Agentforce Specialist or Service Cloud Consultant preferred
- Salesforce Data Cloud Consultant certification or practical experience with Data Cloud ingestion and unification preferred
- Experience designing AI-powered workflows and multi-agent systems preferred
- Knowledge of CTI platforms and voice preferred
Responsibilities
- Architect and oversee implementation of Salesforce Agentforce solutions including Service Cloud, Agent Console, Omni-Channel, Voice, Live Agent, and AI-powered automation
- Translate complex business workflows into scalable, secure, and maintainable Salesforce technical solutions
- Design and implement intelligent agent systems tailored for Enrollment, Placement, Application, and Student Success teams
- Leverage Salesforce Data Cloud to create unified learner profiles and power AI-driven recommendations
- Integrate Einstein features (e.g., Next Best Action, Opportunity Scoring, Case Classification) into student support workflows
- Design and implement productivity features such as Macros, Quick Text, automated emails, and GPA/activity-based triggers
- Act as the technical lead for coordination with SI and Salesforce, ensuring solution integrity, timely sign-offs, and delivery alignment throughout the entire project lifecycle
- Guide sprint demos, participate in gap analysis reviews, and validate user stories and change requests throughout the project lifecycle
- Ensure compliance with enterprise architecture, data privacy, and internal coding/configuration standards
- Provide technical leadership and mentorship to internal Salesforce admins, developers, and analysts
- Lead technical workshops, architecture reviews, and training sessions for internal teams and stakeholders
- Support training design and delivery in partnership with change management and end-user enablement teams
Skills
Salesforce
Agentforce
Service Cloud
Omni-Channel
Agent Workspace
Data Cloud
Einstein
AI
Solution Architecture
Integrations
Voice
Live Agent
2U
Provides online education solutions for universities
About 2U
2U provides online education solutions for universities, partnering with them to deliver high-quality digital programs. Their services include course design, marketing, and student support, all enhanced by technology and data analytics. This approach creates an engaging online learning environment that aims to ensure equal opportunities for all students. Unlike traditional learning management systems, 2U focuses on long-term partnerships and revenue-sharing agreements, aligning their success with that of the universities they serve. Their goal is to improve student outcomes and expand access to education globally.
Crystal City, VirginiaHeadquarters
2008Year Founded
$93.3MTotal Funding
IPOCompany Stage
EducationIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Employee Stock Purchase Plan
Parental Leave
Volunteer Days
Risks
Interim CEO appointment suggests potential instability in leadership.
Multiple class action lawsuits pose significant legal and financial risks.
Chapter 11 bankruptcy filing indicates ongoing financial distress.
Differentiation
2U partners with prestigious universities to offer high-quality online degree programs.
The company combines technology, human support, and data analytics for effective online learning.
2U's No Back Row approach ensures equal opportunity for all students.
Upsides
Growing demand for online education boosts 2U's market potential.
Partnerships with international universities expand 2U's global reach.
Increased focus on data analytics improves student retention and success.
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