Agent Banking Portfolio Liaison at M&T Bank

Buffalo, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Bachelor's degree and minimum of 2 years' related work experience, inclusive of minimum of 1 year work experience in commercial loan servicing, OR in lieu of a degree, a combined minimum of 6 years higher education and/or related work experience inclusive of minimum of 1 year work experience in commercial loan servicing
Proficient in the use of personal computers including word processing, spreadsheet and industry specific software
Excellent math skills
Excellent reading skills
Superior communication skills
Superior customer service skills
Ability to multi-task and re-prioritize as needed, without losing focus on all tasks

Responsibilities

Review work received from customer, lead bank or business line. Use independent judgement to outline and deliver instructions to the Servicing team to process the request and complete the work in the commercial lending system
Maintain accurate accounting of daily sweep activity and ensure accurate weekly reconciliation before engaging participating banks with settling accounts
May create all notifications for participating banks, transcribing customer activity processed at M&T Bank and the participant's share of that activity including payment, rate changes, advances
May wire funds to Lead Banks honoring M&T's commitment to participate in any lending activity requested by borrower under executed loan agreements
Manage all customer facing exceptions. Ensure accurate accounting of transactions required to keep portfolio up to date. Work with servicer to correct identified errors and ensure accurate customer billing and interest accruals
Monitor incoming wires and match outgoing or incoming notices received from Lead Banks or sent to Participating Banks ensuring payments are applied to correct accounts
Stay up to date on all current processes and procedures; adapt to changing working environment; work with Lead Portfolio Liaison to update procedures as necessary
Understand all nuances of current and new portfolios. Ensure processing is completed to standards and portfolios are being serviced in accordance with Loan and/or Participation Agreements
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Participation ServicingLoan ServicingCommercial LendingAccounting ReconciliationWire TransfersParticipation AgreementsRegulatory ComplianceRisk Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the work location or remote policy for this role?

This information is not specified in the job description.

What key skills are required for the Agent Banking Portfolio Liaison role?

The role requires independent judgement for processing requests, accurate accounting and reconciliation skills, attention to detail for managing transactions and exceptions, strong understanding of loan agreements, and adaptability to changing processes.

What is the company culture like at M&T Bank for this position?

The role promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.

What makes a strong candidate for this Agent Banking Portfolio Liaison position?

A strong candidate has experience handling sophisticated commercial loan syndication and participation portfolios, excels in manual processes with high variability, demonstrates independent judgement, and maintains high standards for risk, regulatory compliance, and customer care.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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