[Remote] Account Management Operations Specialist – Hospitality Solutions at Andersen Corporation

Hong Kong

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Hospitality, TechnologyIndustries

Requirements

Minimum 2 years of experience in hospitality, preferably in central reservations systems (CRS) or hotel operations
Intermediate to advanced skills with Microsoft Office 365 apps such as Excel, Outlook and PowerPoint
Knowledge of Salesforce CRM or equivalent platforms is a plus
Strong time management skills with ability to handle multiple projects independently
Proven ability to work remotely as part of a global, cross-functional team
Fluent in English (written and verbal); Cantonese proficiency preferred

Responsibilities

Support account managers in preparing customer business reviews, extracting reports and coordinating audits
Own a portfolio of low-touch hotel accounts, delivering support and escalating complex needs as required
Manage Salesforce processes, reporting needs and internal coordination for case escalations and billing
Act as a liaison across functions to resolve customer issues in a timely, professional manner
Provide transitional support during customer handovers or extended account manager absences

Skills

Key technologies and capabilities for this role

SalesforceAccount ManagementCustomer ReportingBusiness ReviewsCross-functional CoordinationBilling ProcessesCase EscalationsHospitality Solutions

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The role offers competitive pay and performance-based bonuses, flexible work options, comprehensive healthcare coverage, generous PTO and holidays, strong retirement planning support, and family-friendly benefits.

Is this a remote position?

Yes, the role supports a flexible work environment and requires proven ability to work remotely as part of a global, cross-functional team.

What skills are required for this role?

Candidates need a minimum of 2 years of experience in hospitality, preferably in CRS or hotel operations, intermediate to advanced Microsoft Office 365 skills (Excel, Outlook, PowerPoint), strong time management for handling multiple projects, and fluency in English with Cantonese preferred. Knowledge of Salesforce CRM is a plus.

What is the company culture like?

The team features an inclusive culture that embraces a flexible work environment, fostering collaboration fueled by boldness, curiosity, and commitment to empower everyone to win together.

What makes a strong candidate for this role?

A strong candidate has hospitality experience, especially in CRS or hotel operations, proficiency in Microsoft Office 365 and ideally Salesforce, excellent time management for independent multitasking, and the ability to work remotely in a global team.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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