営業支援担当（数値分析・運用推進）
PayPalSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Robotics, Industrial Automation, LogisticsIndustries
Requirements
- 必須要件
- 産業用設備、ロボット、FA機器、または自動化システムのメンテナンス・保守経験（メーカー・SIer・工場いずれの経験でも可）
- 顧客対応経験（技術サポート・導入支援・アフターサービスなど）
- 問題解決力・論理的思考力（トラブルシューティングや改善業務に取り組める方）
- ビジネスレベルの日本語力
- 歓迎要件
- 産業用ロボットのセットアップ・ティーチング・システムインテグレーション経験
- PLC・センサ・モーター・ビジョンシステムに関する知識や実務経験
- ネットワークやシステムトラブルシューティングの経験
- アフターサービスの仕組みづくり・業務改善に携わった経験
- 顧客先での現場対応経験（工場・物流・倉庫など）
- 英語力（技術文書の読解や海外顧客対応ができるレベル）
Responsibilities
- ロボットシステム点検に伴う工数見積もり作成、及び顧客とのスケジュール調整
- 現地での点検・メンテナンス作業（ハード・ソフト両面の確認）
- トラブルシューティング。システムの不具合対応、原因調査、および解決策の提案
- 顧客からの技術問い合わせ対応（リモートサポート、現地対応）
- 必要に応じたハードウェア・ソフトウェアのアップデート・修正
- 保守・点検データの分析を通じた改善提案（予防保全プログラムの強化など）
- サービスの効率化・最適化のためのマニュアル・ガイドライン作成
- 営業・開発チームとの情報共有およびフィードバック
- その他上記に付随する業務
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the compensation structure for this Field Service Engineer position?
The position offers a monthly salary system with evaluations and salary revisions twice a year in January and July, plus bonuses twice a year at the same time.
Is this a remote position or does it require on-site work?
The role involves on-site maintenance and inspection work at customer locations, along with remote support, and is based at the Tokyo head office with flextime.
What are the required skills for this Field Service Engineer role?
Required skills include maintenance experience with industrial equipment, robots, FA machines, or automation systems; customer support experience; and strong problem-solving and logical thinking abilities. Business-level Japanese proficiency is also mandatory.
What is the work environment and culture like at Mujin?
Mujin offers a growth-oriented environment in the rapidly expanding after-service department, with perks like free daily lunch buffet, office gym, team dinners, casual dress code, and flextime. The company emphasizes innovation in robotics and automation, fostering direct customer interaction and service improvements.
What makes a strong candidate for this Field Service Engineer position?
Strong candidates have hands-on maintenance experience in industrial robots or automation, customer-facing technical support skills, and problem-solving abilities, with preferred experience in robot setup, PLCs, sensors, or service process improvements.
Mujin
Develops robotics and AI for automation
About Mujin
Mujin develops robotics and artificial intelligence solutions to improve industrial automation. Their products include advanced robotic systems designed for sectors like manufacturing, logistics, and warehousing. These systems work by integrating AI to optimize tasks, enhance productivity, and streamline operations. Unlike many competitors, Mujin focuses on providing tailored solutions that address specific automation challenges faced by their clients. The company's goal is to help businesses increase efficiency and productivity through the effective use of robotics and AI technology.
Tokyo, JapanHeadquarters
2021Year Founded
$118.8MTotal Funding
SERIES_CCompany Stage
Robotics & Automation, AI & Machine LearningIndustries
201-500Employees