Web Developer at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Minimum 3 years of hands-on experience with ServiceNow administration and development
Strong knowledge of ITSM modules (Incident, Change, Problem, Request)
Experience in client/server scripting (JavaScript, Glide API)
Development of catalog items, workflows, notifications, and integrations
Familiarity with Scoped Applications, Update Sets, and Application Lifecycle
15 years full-time education
ServiceNow Certified System Administrator (CSA) – Required/Preferred
ITIL Foundation Certification (preferred)

Responsibilities

Provide technical L1 and L2 support for ServiceNow incidents, service requests, and platform issues
Manage day-to-day operations of ServiceNow ITSM modules (Incident, Problem, Change, Request)
Perform platform administration, including user/group management, role assignments, and access control
Monitor system performance, usage, and health of the ServiceNow instance
Design and develop custom workflows, business rules, client scripts, UI policies, and catalog items
Build and maintain automation solutions for ITSM processes using ServiceNow scripting (JavaScript)
Implement custom integrations using REST/SOAP APIs and MID Server (if applicable)
Create and maintain reports, dashboards, and performance analytics for key ITSM metrics
Contribute to the continuous improvement of ITSM processes and platform enhancements
Maintain and update system and solution documentation
Participate in sprint planning, daily stand-ups, and release management activities as part of Agile/ITIL practices
Engage in cross-functional collaboration with other technical and business teams

Skills

ServiceNow

ITSM

ServiceNow Administration

Workflow Development

Business Rules

Client Scripts

UI Policies

Catalog Items

Incident Management

Problem Management

Change Management

Request Management

L1 Support

L2 Support

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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