Ability to carry out job functions and responsibilities as assigned
Support for club policies, procedures, and compliance
Commitment to flawless execution, accountability, honesty, and integrity
Focus on member-first mindset, addressing concerns and escalating as appropriate
Promotion of a safe and positive environment
Embrace of inclusion, diversity, collaboration, and respect
Teamwork to achieve goals, with speed, agility, innovation, and adaptability
Maintenance of a friendly and positive attitude
Delivery of service excellence, resolving and deescalating member concerns
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Delivery of GOLD club standards daily (Grand opening look, stocked items, promotional plans executed, accurate signage, clean and organized inside and out)
Understanding of production and/or financial performance reporting for the department
Recognition of the impact of consistent execution on business performance
Responsibilities
Provide members with prompt and courteous service and assistance
Maintain high standards of safety and sanitation for members and team members
Maintain cleanliness of all areas of the club, including sales floor, offices, restrooms, outdoor grounds, and parking lot
Gather and return carts and flatbeds from the parking lot to the club entrance
Remove trash or debris from the parking lot, cart corrals, and exterior of the club
Ensure carts are well-stocked at the club entrance
Verify that all carts are in working order and clean; remove unsuitable carts
Return new and unused merchandise to the sales floor
Perform maintenance and cleaning duties, including wet and dry mopping, sweeping, vacuuming, carpet extracting, washing glass, emptying trash receptacles, and pulling pallets
Maintain outdoor grounds, including cart corrals, sidewalks, and outdoor trash receptacles
Prioritize maintenance and cleaning responsibilities across the club efficiently
Operate the floor (incomplete in description, but implied as part of duties)