User Safety & Risk Operations Analyst at OpenAI

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment
Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
Deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks
Track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes
Exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence
Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts
Thrive in ambiguous, high-autonomy environments and balance speed with diligence
Comfortable with frequent context switching, managing multiple projects, and prioritizing impact
Experience specializing in one or more areas: Emerging Risk Operations or Safety Response Operations
Comfortable with exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing

Responsibilities

Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks)
Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data
Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation
Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies
Build feedback loops from casework to inform product, engineering, and policy improvements
Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors
Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups
Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics
Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards
Own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems; including tooling, automation, and vendor processes

Skills

Key technologies and capabilities for this role

Risk TriageIncident ManagementVendor ManagementQuality ReviewsModel LabelingAutomationToolingInvestigationsWorkflow ManagementEscalation Handling

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role uses a hybrid work model requiring 3 days in the London office per week, with relocation assistance offered to new employees.

What experience is required for this position?

Candidates need 5+ years of experience in trust & safety, fraud prevention, scam investigation, privacy/legal operations, or similar areas, with senior-level expertise in emerging risk operations or safety response operations.

What does the team at OpenAI focus on?

The Trust, Safety & Risk Operations teams safeguard products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and emerging risks, working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates have 5+ years in trust & safety, fraud prevention, or related fields, with experience handling high-sensitivity workflows, incident management, cross-functional collaboration, and building scalable operational systems.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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