Support Engineer (Remote Contractor, Latin America)
RutterSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Automotive, RetailIndustries
Requirements
- Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality
- Knowledge of Point of Sale systems, phone, and in-person selling techniques
- Ability to leverage digital tools, handheld technology, and systems for sales, service, business decisions, safety alerts, product information, and training
- Ability to operate cash registers and process transactions
- Ability to work hands-on in physical areas, maintain accurate inventory, audit, safety, and compliance standards
- Ability to communicate equipment, tools, and supplies needs; track and monitor returns and special orders
- Ability to complete paperwork, logs, and documentation; ensure merchandise is packaged, labeled, and stored per company policies
- Strong interpersonal, communication, and customer service skills
- Ability to collaborate with team members, mentor new technicians, educate associates, and develop team skills
- Ability to identify member needs, assist with purchasing decisions, resolve issues, and report complaints, hazards, and problems
- Compliance with company policies, procedures, standards of ethics, and integrity
- Ability to use policies, data, and resources to complete assignments, prioritize tasks, meet deadlines, communicate progress, and adapt to change and feedback
Responsibilities
- Collaborate with team members to fulfill sales and service requests; educate associates on tools, tasks, resources; mentor new technicians; develop interpersonal skills for safe and efficient customer service
- Demonstrate expertise in safety protocols, tire/battery guidelines, service standards, equipment, TPMS, product specs, and seasonality; apply POS systems and selling techniques
- Leverage digital tools to plan/drive sales, improve service experience, elevate associate engagement; use handheld tech for business decisions, safety alerts, product info, training; adapt to and encourage use of new tools
- Communicate equipment/tools/supplies needs to TBC Lead; track/monitor returns and special orders; operate cash registers; process transactions; work hands-on in physical area; maintain inventory, audit, safety, compliance; report complaints, hazards, product/service issues; complete paperwork/logs/documentation; ensure proper packaging/labeling/storage; identify member needs; assist purchasing decisions; resolve issues
- Act as brand advocate valuing member experience; model high-quality service/products; develop/influence/inspire team in respectful, supportive, team-oriented style; understand roadblocks and assist in training
- Comply with company policies/procedures/ethics by implementing action plans, using Open Door Policy, and applying in business processes
- Complete work assignments/priorities using policies/data/resources; collaborate with managers/co-workers/customers/partners; identify priorities/deadlines/expectations; carry out tasks; communicate progress/info; recommend improvements; adapt to change/difficulties/feedback
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay like for this Tire & Battery Technician position?
Sam's Club offers competitive pay for this role.
Is this Tire & Battery Technician job remote or in-office?
This information is not specified in the job description.
What skills are required for the Tire & Battery Technician role?
Key skills include knowledge of safety and compliance protocols, tire and battery industry guidelines, TPMS systems, product specifications, equipment operations, and Point of Sale systems, along with strong interpersonal and digital tool proficiency.
What is the company culture like for this position at Sam's Club?
The culture emphasizes collaboration with team members, providing high-quality member service, mentoring new technicians, and working in a respectful, supportive, team-oriented style.
What makes a strong candidate for the Tire & Battery Technician job?
Strong candidates demonstrate expertise in tire and battery services, leverage digital tools effectively, collaborate well with teams, mentor others, and prioritize safe, efficient customer service.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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