Tire Service Advisor
Dealer Inspire$57,782 - $62,920/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques
- Ability to use Sam’s Garage, product knowledge, and reference materials to recommend products, explain warranties, and ensure best service and value
- Proficiency with technology, digital tools, and handheld devices for sales planning, service enhancement, real-time decisions, product information, and training
- Strong interpersonal skills to engage with people, handle challenging situations with professionalism and empathy
- Ability to operate hardware (e.g., cash registers), process purchases, payments, returns, refunds, and exchanges for different membership and payment types
- Ability to operate TBC equipment properly and safely, complete vehicle service requests and tests, receive/store/dispose of merchandise and supplies, and maintain documents
Responsibilities
- Maintain facility and sales floor safety and standards by adhering to safety policies, conducting safety sweeps, following forklift/hazardous material handling, complying with steel standards, and reporting/correcting unsafe situations
- Organize, stock, zone, and merchandise TBC sales floor according to policies, handle claims/returns/shrink/damages
- Present and maintain merchandise by stocking, setting up displays, cleaning/organizing, removing damaged goods, signing/pricing, and securing fragile/high-shrink items
- Monitor tire/battery orders, assist with installation appointments, communicate lead time changes/cancellations, make alternative suggestions, assist with tire maintenance/repair
- Provide expert member service: greet members, identify needs, assist with purchases/services, resolve concerns, recommend safest/suitable products
- Drive sales/service excellence by communicating merchandise/service value, collaborating with associates to promote TBC offerings
- Triage/prioritize TBC service workflow using Sam’s Garage, manage queues, understand service times, re-prioritize appointments, recommend to Team Lead/Technicians
- Leverage technology for operations/engagement, encourage team adoption of new tools
- Serve as brand advocate, model high-quality service/products, develop/influence/train team members, address roadblocks
- Assist with purchasing/service decisions per company policies, operate equipment safely, handle merchandise/supplies/documents
- Comply with company policies, procedures, ethics/integrity standards, use Open Door Policy
- Complete work assignments/priorities using policies/data/resources, collaborate with managers/co-workers
Skills
Tire Service
Battery Service
Customer Service
Merchandise Presentation
Safety Compliance
Forklift Operation
Hazardous Material Handling
Sales
Product Knowledge
Service Prioritization
Sam’s Garage
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees