Director of Insurance Claims
Foundation Risk PartnersSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, InsuranceIndustries
Requirements
- Bachelor's degree in Business, Insurance, or related field or equivalent experience
- Proven experience in developing high-performing teams
- Excellent strategic thinking, analytical, and change management skills
- Strong verbal, written, and presentation communication abilities
Responsibilities
- Provide direct leadership and oversight to multiple Claims Managers who supervise teams of case managers
- Manage an annual claim cost spend of up to $250,000,000
- Provide timely feedback through claim reviews, audits, performance metric reviews, and 1:1s to promote career growth and improve claim outcomes
- Provide Managers guidance and coaching to help them navigate associate performance and behavioral issues
- Conduct regular one-on-one and performance check-ins to support employee growth, clarify goals, and remove barriers to success
- Align team structure and resources to support business objectives and ensure effective workload distribution
- Foster a high-performing, collaborative culture that supports team development and claims excellence
- Review escalated claims, including high-exposure and litigated claims, and provide strategic direction; escalate to senior leadership as outlined by the internal Escalation Requirement List
- Provide reserve authority up to $750,000 and payment authority up to $150,000
- Conduct performance evaluations and administer disciplinary actions
- Resolve escalations from customers, associates, and clients
- Champion the use of technology, AI, and predictive modeling to streamline processes, enhance decision making, and drive improved claim outcomes
- Implement claims strategies and key initiatives that drive operational excellence, reduce claim duration, and improve outcomes
- Leverage data and key performance metrics to inform decisions, identify trends, and drive continuous improvement in claim outcomes
- Identify emerging trends and recommend strategic adjustments based on actionable data insights, regulatory changes, or market shifts
- Collaborate with senior leadership to define key performance indicators (KPIs) and align claims operations with company goals
- Monitor claim metric performance, quality, timeliness, and compliance across teams through claim reviews, reporting, and performance dashboards
- Hold state managers accountable for team results and coach them on performance improvement
- Partner and collaborate with peers across the claims organization to align on projects and key initiatives and to promote consistency where appropriate
- Serve as a key liaison between Claims Operations and departments such as HR, Legal, Risk, and Clients
- Participate in client stewardship meetings to report on claim performance, trends, and improvement initiatives
- Lead cross-functional projects aimed at enhancing claims processes, systems, or regulatory readiness
- Drive leadership development among Claims Managers through mentoring, coaching, and succession planning
- Champion employee engagement and retention strategies across all levels of the claims department
- Promote a culture of belonging, accountability, innovation, and continuous improvement
Skills
Claims Management
Workers Compensation
General Liability
Risk Management
Team Leadership
Performance Metrics
Regulatory Compliance
AI
Predictive Modeling
Claims Auditing
Escalation Management
Stakeholder Management
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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