Trust & Safety Operations Lead at OpenAI

San Francisco, California, United States

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$235,000 – $280,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

8+ years in Trust & Safety, Risk Operations, or Incident Response, including 3+ years of people management experience
Proven experience leading multi-regional teams and vendor operations in a tech or online platform environment
Comfortable triaging complex escalations and coordinating across legal, engineering, and operations functions
Track record of process improvement and using data to drive operational decisions
Thrive in ambiguous, high-stakes environments and can balance immediate response with long-term operational maturity
Maintain a collaborative, humble approach and a strong bias for action

Responsibilities

Lead and develop a team of internal safety analysts and vendor partners across global regions (AMER, EMEA, APAC)
Oversee execution of safety workflows, including vendor/internal escalations, model labeling, and quality review programs
Serve as point of escalation for high-priority safety incidents, coordinating with Legal, Product, Policy, and Vendor Ops
Build and maintain operational playbooks, runbooks, and incident management processes to ensure rapid, high-quality response
Partner with Vendor Operations to optimize coverage, training, and performance management for external teams
Define and track operational metrics, SLAs, and KPIs to ensure operational excellence and identify process improvements
Drive initiatives to increase automation, efficiency, and data-driven insights in safety operations

Skills

Team Leadership

Safety Operations

Incident Response

Vendor Management

Workflow Execution

Escalations

Model Labeling

Quality Review

Global Operations

Policy Coordination

Legal Coordination

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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