Trust & Safety Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
$235,000 – $280,000Compensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, TechnologyIndustries
Requirements
- 8+ years in Trust & Safety, Risk Operations, or Incident Response, including 3+ years of people management experience
- Proven experience leading multi-regional teams and vendor operations in a tech or online platform environment
- Comfortable triaging complex escalations and coordinating across legal, engineering, and operations functions
- Track record of process improvement and using data to drive operational decisions
- Thrive in ambiguous, high-stakes environments and can balance immediate response with long-term operational maturity
- Maintain a collaborative, humble approach and a strong bias for action
Responsibilities
- Lead and develop a team of internal safety analysts and vendor partners across global regions (AMER, EMEA, APAC)
- Oversee execution of safety workflows, including vendor/internal escalations, model labeling, and quality review programs
- Serve as point of escalation for high-priority safety incidents, coordinating with Legal, Product, Policy, and Vendor Ops
- Build and maintain operational playbooks, runbooks, and incident management processes to ensure rapid, high-quality response
- Partner with Vendor Operations to optimize coverage, training, and performance management for external teams
- Define and track operational metrics, SLAs, and KPIs to ensure operational excellence and identify process improvements
- Drive initiatives to increase automation, efficiency, and data-driven insights in safety operations
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Trust & Safety Operations Lead role?
The salary range is $235K - $280K.
Is this role remote, or does it require office presence?
This role is based in San Francisco, CA, and uses a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.
What experience and skills are required for this position?
Candidates need 8+ years in Trust & Safety, Risk Operations, or Incident Response, including 3+ years of people management; proven experience leading multi-regional teams and vendor operations; comfort triaging complex escalations and coordinating across functions; a track record of process improvement using data; and thriving in ambiguous, high-stakes environments.
What is the team structure like for Trust & Safety Operations at OpenAI?
The team operates within the Support organization, leading internal safety analysts and vendor partners across global regions (AMER, EMEA, APAC), and works closely with Product, Engineering, Legal, Policy, Go To Market, and Operations teams.
What makes a strong candidate for this Trust & Safety Operations Lead role?
Strong candidates have 8+ years in Trust & Safety or similar fields with people management experience, expertise in leading global teams and vendors, skills in triaging escalations and process improvement, and the ability to thrive in high-stakes, ambiguous environments.
OpenAI
Develops safe and beneficial AI technologies
About OpenAI
OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$18,433.2MTotal Funding
LATE_VCCompany Stage
AI & Machine LearningIndustries
1,001-5,000Employees
Benefits
Health insurance
Dental and vision insurance
Flexible spending account for healthcare and dependent care
Mental healthcare service
Fertility treatment coverage
401(k) with generous matching
20-week paid parental leave
Life insurance (complimentary)
AD&D insurance (complimentary)
Short-term/long-term disability insurance (complimentary)
Optional buy-up life insurance
Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)
Annual learning & development stipend
Regular team happy hours and outings
Daily catered lunch and dinner
Travel to domestic conferences
Risks
Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.
Customizable ChatGPT personas could lead to privacy and ethical concerns.
Competitors like Anthropic raising capital may intensify market competition.
Differentiation
OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.
OpenAI's AI models, like Sora, offer unique video creation from text descriptions.
OpenAI's focus on AGI aims to create AI systems smarter than humans.
Upsides
OpenAI's $6.6 billion funding boosts its AI research and computational capacity.
Customizable ChatGPT personas enhance user engagement and satisfaction.
OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.
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