Tire Service Advisor

Position Overview

Dealer Tire is seeking an innovative and driven Tire Service Advisor to join our team. You will work inside a premium OEM dealership, focusing on selling tires and providing exceptional customer service. If you excel with excellence, energy, fairness, and accountability, this is a great opportunity for you.

Who We Are

Dealer Tire is a family-owned, international distributor of tires and parts, established in 1918 in Cleveland, OH. We partner with the world's largest auto manufacturers to grow their tire business, having sold over 60 million tires to date. We are a thriving company looking for passionate individuals to join our team of over 550 Tire Service Advisors across the United States.

Compensation

• Base Pay Range: $27.78 - $30.25 per hour
• Targeted Annual Commission: $10,800
• Guaranteed Commission: Provided for up to two months during training and onboarding.
• Note: The final compensation will depend on qualifications, experience, and geographic location.

What’s In It For You

• Career Opportunity: Our comprehensive training and development programs foster growth and advancement. In the last two years, Dealer Tire promoted an average of 114 team members annually within our Tire Store program.
• Work-Life Balance: Enjoy a 40-hour, 5-day work week, allowing for more personal time.
• Investment in Employees: Competitive starting pay, targeted annual commission, and benefits.
• Benefits and Perks:
  • Medical, Dental, and Vision insurance
  • 50% 401k match up to a 7% contribution rate
  • Paid Time Off (PTO) eligible after 30 days
  • Wellness programs
  • Annual tuition reimbursement ($2,500-$5,000)
  • Discounts on tires
• Employee Satisfaction: Nearly 98% of associates highly recommend working at Dealer Tire. See what our Tire Service Advisors say in this video.

Responsibilities

• Sell tires to customers on the service drive to meet and exceed assigned sales goals.
• Inspect customers' vehicles on the service drive.
• Diagnose tire-related issues, recommend necessary services, and provide price quotes.
• Ensure that all ordered repairs are completed accurately and priced as quoted.
• Maintain strong, effective relationships with customers and dealership personnel.
• Oversee customer satisfaction and resolve any arising problems.
• Complete monthly market analyses.
• Assist with store operations, including inventory management and opening/closing procedures.
• Support dealership technicians to ensure service levels are maintained.

Qualifications

• Minimum of 2 years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with a strong customer service orientation.
• Ability to operate a motor vehicle and meet Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills, including experience with MS Office and online order management applications.

Physical Job Requirements

• Ability to be on your feet for 7-8 hours per day.
• Capacity to manage service drive traffic and inspect 80-100 vehicles daily.
• Ability to lift up to 75 pounds unassisted.

Drug Policy

Dealer Tire is a drug-free workplace. All employment offers are contingent upon passing a pre-employment drug screening. Random drug testing is required for all Dealer Tire Store associates.

Application Instructions

If this opportunity aligns with your career goals, we invite you to apply today.

Employment Type

Full-time

Location Type

[Information not specified]