Tire Service Advisor
Dealer Inspire$57,782 - $62,920/year
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, AutomotiveIndustries
Requirements
- Knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques
- Ability to use Sam’s Garage, product knowledge, and reference materials
- Proficiency with technology, digital tools, and handheld devices
- Strong interpersonal skills and ability to effectively engage with people, including handling challenging situations with professionalism and empathy
- Ability to operate hardware (e.g., cash registers), TBC equipment properly and safely, forklifts, and handle hazardous materials
- Understanding of company policies, procedures, steel standards, ethics, integrity, Open Door Policy, claims, returns, shrink, damages, memberships, and payment types
Responsibilities
- Maintain facility and sales floor safety and standards by adhering to safety policies, conducting safety sweeps, following forklift and hazardous material handling, complying with steel standards, and correcting/reporting unsafe situations
- Ensure TBC sales floor is organized, stocked, zoned, and merchandised per company policies, including handling claims, returns, shrink, and damages
- Present and maintain merchandise by stocking, setting up, cleaning, organizing displays, removing damaged goods, signing/pricing, and securing fragile/high-shrink items
- Monitor tire and battery orders daily, assist with installation appointments, communicate lead time changes/cancellations, and suggest alternatives
- Assist members with tire maintenance, repair services, purchasing/service decisions, and resolving concerns
- Provide expert member service and recommendations, greet members, identify needs, recommend safest/suitable products, explain warranties
- Drive sales and service excellence by communicating value, collaborating with associates to promote TBC offerings
- Triage and prioritize service workflow in TBC bays using Sam’s Garage, manage queues, understand service times, re-prioritize appointments, make recommendations to Team Lead/Technicians
- Leverage technology for sales planning, service enhancement, real-time decisions, product/training info, and encourage team adoption
- Serve as brand advocate, model high-quality service, develop/influence/train team members, address roadblocks
- Provide products/services per company policies, assist with purchasing/service decisions, complete vehicle service requests/tests
- Receive, store, dispose of merchandise/supplies, complete/maintain documents
- Operate cash registers, process purchases, payments, returns, refunds, exchanges
- Comply with company policies/procedures/ethics, implement action plans, use Open Door Policy
- Complete work assignments/priorities using policies, data, resources; collaborate with managers/co-workers
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What is the salary for this Tire and Battery Service Advisor role?
This information is not specified in the job description.
What key skills are required for this role?
Key skills include knowledge of safety and compliance protocols, tire and battery industry guidelines, TPMS systems, product specifications, Point-of-Sale systems, and in-person selling techniques, along with using Sam's Garage and digital tools.
What is the work environment like in this role?
The role involves maintaining safety standards, organizing the sales floor, providing expert member service, driving sales, triaging service workflow, and serving as a brand advocate while developing team members.
What makes a strong candidate for this position?
Strong candidates demonstrate product knowledge, excellent member service skills, ability to prioritize workflows, use of technology like Sam's Garage and digital tools, and experience training team members.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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