Tier 2 NOC Engineer-2 at Comcast

Plano, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, NetworkingIndustries

Requirements

Comfortable working varied shifts such as mid-day/overnight and weekends
Hands-on experience with Fortinet SD-WAN solutions (highly preferred), along with exposure to Cisco and Juniper routing platforms
Strong understanding of internetworking design principles, routing, and their practical applications
Familiarity with Layer 2 and Layer 3 internetworking technologies
Several years of experience working with common networking protocols
Experience with firewalls such as Fortinet (60F/80F/100F/400F/1800F), Cisco ASA, Juniper SRX, Checkpoint NG, or similar platforms
Experience with Cisco switching and routing environments
Relevant certifications (e.g., Fortinet NSE levels, CCNA, CCNP) are a plus; advanced certifications (e.g., Fortinet Expert, CCIE) are preferred but not required
Regular, consistent, and punctual attendance; able to work nights, weekends, variable schedules, and overtime as necessary
Understand Operating Principles and adhere to company expectations (e.g., own customer experience, be enthusiastic learners, win as a team, participate in Net Promoter System, drive results, support inclusion)

Responsibilities

Hands-on IP router/switch/firewall/SDWAN customer premises equipment
Design, configure, and deploy LAN and WAN network connections, hardware, software, and communication links and services
Optimize the network and systems services and troubleshoot any network performance issues
Service provision and monitoring of the network infrastructure to company standards
Work directly with customers to troubleshoot and resolve network issues
Serve as a technical point of contact for other internal engineers
Consistent exercise of independent judgment and discretion in matters of significance
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

IP routingswitchesfirewallsSD-WANFortinetCiscoJuniperLANWANnetwork designnetwork configurationnetwork troubleshootingLayer 2Layer 3

Questions & Answers

Common questions about this position

What shift requirements are there for this Tier 2 NOC Engineer role?

The role requires working varied shifts such as mid-day, overnight, and weekends, with regular, consistent attendance and overtime as necessary.

What are the key skills required for this position?

Hands-on experience with Fortinet SD-WAN solutions is highly preferred, along with Cisco and Juniper routing platforms, strong understanding of internetworking design principles, Layer 2 and Layer 3 technologies, networking protocols, and firewalls like Fortinet, Cisco ASA, Juniper SRX.

What certifications are preferred for this role?

Relevant certifications such as Fortinet NSE levels, CCNA, CCNP are a plus; advanced certifications like Fortinet Expert or CCIE are preferred but not required.

What is the company culture like at Comcast Business?

The culture emphasizes understanding Operating Principles, owning the customer experience, being enthusiastic learners of technology, winning as a team through collaboration and openness to new ideas, and participating in the Net Promoter System.

What makes a strong candidate for this Tier 2 NOC Engineer position?

Strong candidates have hands-on experience with Fortinet SD-WAN, Cisco/Juniper platforms, firewalls, and relevant certifications, plus the ability to work varied shifts and exercise independent judgment in troubleshooting customer network issues.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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