Teller at M&T Bank

Clarion, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

High school diploma or equivalent
One to two years of general experience
Successful completion of the retail training program
Must be flexible around branch hours (Monday-Thursday 8:30am-5pm, Friday 8:30am-6pm, Saturday 9am-12pm)
Ability to operate keypad device (70% of day), electronic equipment (10%), office equipment (10%)
Ability to stand 2 hours per day in a straight position and sit 5 hours per day in a leaning position
Ability to routinely lift up to 10 lbs. (2 times per day), maximum 20 lbs
Strong interpersonal skills, ability to work independently and as a team player

Responsibilities

Develop working skill set, strong knowledge of policies, procedures, and bank products/services
Maintain balancing rate of 85% per Retail Policies and Procedure manual
Demonstrate knowledge of Consumer Bank Customer Service Standards and provide exceptional customer service
Operate customer service window efficiently and accurately for various transactions, including identifying customers, verifying authenticity, protecting against fraud, accepting deposits/checks/loan payments, issuing receipts, cashing checks, handling savings deposits/withdrawals, providing additional services (e.g., money orders)
Balance cash drawer daily; assist in ATM and vault balancing as applicable
Promote bank services, answer questions, direct customers to appropriate team members, profile customers to identify needs and expand relationships
Contribute to branch goals, sales, and service standards per branch playbook
Execute professional sales and service behaviors aligned with bank's purpose, values, and core drivers
Utilize Sales & Service Opportunity tool to track customer introductions to bankers
Provide services like night deposits, mail deposits, safe deposit admittance as needed
Maintain positive relationships with customers and employees, produce leads for Personal Banker
Attend and complete required training (virtual, in-person, online, etc.)
Perform additional duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingCash HandlingDeposit VerificationCheck CashingFraud PreventionBanking PoliciesComputer SystemsBalancingRetail Banking

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position at the branch located at 410 Main St, Clarion, PA 16214, with required hours including Monday-Thursday 8:30 am-5:00 pm, Friday 8:30 am-6:00 pm, and Saturday 9:00 am-12:00 pm. Flexibility around branch hours is required.

What are the key skills required for the Teller position?

Key skills include exceptional customer service, accuracy and balancing skills (maintaining 85% balancing rate), knowledge of bank policies/procedures/products, computer system proficiency, and sales/service behaviors to identify customer needs.

What does a typical day involve for a Teller at M&T Bank?

Tellers operate a customer service window, handle transactions like deposits, withdrawals, check cashing, loan payments, balance cash drawers daily, promote bank services, identify customer needs, and contribute to branch sales and service goals.

What is the company culture like at M&T Bank for this role?

The culture emphasizes exceptional customer service per Consumer Bank standards, alignment with the bank's Our Shared Future purpose, five values, core drivers, and contributing to branch goals through professional sales and service behaviors.

What makes a strong candidate for the Teller role?

Strong candidates demonstrate flexibility with branch hours, quick development of policy/procedure knowledge, high accuracy in balancing (85% rate), excellent customer service skills, and proactive sales behaviors to expand customer relationships.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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