Teller at M&T Bank

Indian Springs, Nevada, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

High school diploma or equivalent
One to two years of general experience
Successful completion of the retail training program
Must be flexible around branch hours (Monday - Friday: 8:30 am - 6:00 pm; Saturday: 9:00 am - 12:00 pm)
Ability to maintain a balancing rate of 85% in accordance with Retail Policies and Procedure manual
Strong interpersonal skills with the ability to work independently and as a team player
Physical ability to operate keypad device (70% of day), electronic equipment (10%), office equipment (10%), stand 2 hours per day, sit 5 hours per day in leaning position, routinely lift up to 10 lbs. (2 times per day), maximum lift 20 lbs. (one time per day)

Responsibilities

Develop a working skill set, strong knowledge of policies, procedures, and bank products/services
Establish accuracy and balancing skills by maintaining a balancing rate of 85%
Demonstrate knowledge of Consumer Bank Customer Service Standards and provide exceptional customer service
Operate customer service window efficiently and accurately, including utilizing computer systems to identify customers, verify transactions, protect against fraud (e.g., verifying balances, placing holds, documenting ID)
Accept deposits, verify endorsements, issue receipts
Accept checks for cashing, verify endorsements and balances, or refer to branch management
Handle savings deposits and withdrawals
Provide additional services like bank money orders and other payments, including loan payments
Balance cash drawer daily
Assist in ATM balancing & settlement, where applicable
Assist in vault balancing, as requested
Promote bank services, answer questions, direct customers to appropriate team members
Identify customer needs through profiling to expand relationships and produce leads
Contribute to branch goals, sales, and service standards
Execute professional sales and service behaviors aligned with bank's purpose, values, and core drivers
Utilize Sales & Service Opportunity tool to track customer introductions to bankers
Provide services like night deposits, mail deposits, and safe deposit admittance, as needed
Maintain positive relationships with customers and employees
Attend and complete required training (virtual, in-person, online, etc.)
Perform additional duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingCash HandlingDeposit VerificationCheck CashingFraud PreventionBanking PoliciesComputer SystemsBalancingRetail Banking

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What are the working hours and location for this teller role?

The position is located at 2455 Oakland Avenue, Indiana, PA 15701, with hours Monday-Friday 8:30 am-6:00 pm and Saturday 9:00 am-12:00 pm. Candidates must be flexible around branch hours.

What key skills are required for the teller position?

Key skills include exceptional customer service, accuracy and balancing (maintaining 85% balancing rate), knowledge of bank products/policies/procedures, computer system proficiency, and sales/service behaviors.

What does a typical day involve for a teller at M&T Bank?

Tellers operate a customer service window, handle transactions like deposits, check cashing, withdrawals, loan payments, balance cash drawers daily, promote bank services, and identify customer needs to expand relationships.

What makes a strong candidate for this teller role?

Strong candidates demonstrate exceptional customer service, achieve high balancing accuracy, show knowledge of bank systems and products, contribute to branch sales goals, and align with the bank's values and purpose.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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