Teller at M&T Bank

Monroeville, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent
One to two years of general experience
Successful completion of the retail training program
Flexibility around branch hours (Monday-Thursday 8:30am-5pm, Friday 8:30am-6pm, Saturday 9am-12pm)
Ability to maintain a balancing rate of 85% or higher
Strong knowledge of policies, procedures, bank products/services, and computer systems
Strong interpersonal skills, ability to work independently and as a team player
Physical ability to operate keypad (70% of day), electronic/office equipment (20% of day), stand 2 hours/day, sit 5 hours/day in leaning position, and lift up to 10 lbs. routinely

Responsibilities

Operate customer service window to provide exceptional service on various transactions, suggest solutions, refer customers, and resolve issues accurately/efficiently
Develop skills in policies/procedures, bank products/services, accuracy, and balancing
Demonstrate knowledge of Consumer Bank Customer Service Standards and achieve high Customer Insight survey scores
Utilize computer systems to identify customers, verify transactions/authenticity, prevent fraud (e.g., verify balances, place holds, document ID)
Accept deposits (verify endorsements, issue receipts), cash checks (verify endorsements/balances, refer as needed), handle savings deposits/withdrawals
Provide additional services (e.g., bank money orders, loan/other payments)
Balance cash drawer daily; assist in ATM/vault balancing as needed
Promote bank services, answer questions, profile customers for needs, generate leads for Personal Bankers
Contribute to branch goals, sales/service standards, and use Sales & Service Opportunity tool to track referrals
Execute professional sales/service behaviors aligned with bank's purpose, values, and core drivers
Provide services like night deposits, mail deposits, safe deposit admittance as needed
Maintain positive customer/employee relationships and attend/complete required training
Perform additional duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingCash HandlingDeposit VerificationCheck CashingFraud PreventionBanking PoliciesComputer SystemsBalancingRetail Banking

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position at the branch located at 4385 Old William Penn Hwy, Monroeville, PA 15146, with required hours including Monday-Thursday 8:30 am-5:00 pm, Friday 8:30 am-6:00 pm, and Saturday 9:00 am-12:00 pm. Flexibility around branch hours is required.

What are the key skills required for the Teller position?

Key skills include exceptional customer service, accuracy and balancing skills (maintaining 85% balancing rate), knowledge of bank policies/procedures/products, computer system proficiency, and sales/service behaviors to identify customer needs.

What does the typical workday look like for a Teller?

Tellers operate a customer service window handling transactions like deposits, withdrawals, check cashing, loan payments, balancing cash drawers daily, and providing exceptional customer service while promoting bank services.

What is the compensation for this Teller role?

This information is not specified in the job description.

What company values are emphasized for this role?

The role aligns with the bank's Our Shared Future purpose, five values, and core drivers, focusing on professional sales and service behaviors, contributing to branch goals, and expanding customer relationships.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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