Teller at M&T Bank

South Gate, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent
One to two years of general experience
Successful completion of the retail training program
Must be flexible around branch hours (Monday - Friday: 8:30 am - 6:00 pm; Saturday: 9:00 am - 12:00 pm)
Ability to operate a keypad device (70% of the day), electronic equipment (10%), and office equipment (10%)
Ability to stand 2 hours per day in a straight position and sit 5 hours per day in a leaning position
Ability to routinely lift up to 10 lbs. (2 times per day) and maximum lift of 20 lbs. (one time per day)
Strong interpersonal skills, ability to work independently and as a team player

Responsibilities

Develop a working skill set, strong knowledge of policies, procedures, and bank products/services
Maintain a balancing rate of 85% in accordance with Retail Policies and Procedure manual
Demonstrate knowledge of Consumer Bank Customer Service Standards and provide exceptional customer service
Operate a customer service window efficiently and accurately, handling transactions such as: identifying customers, verifying authenticity, protecting against fraud (verifying balances, placing holds, documenting ID); accepting deposits and issuing receipts; cashing checks; handling savings deposits/withdrawals; providing services like bank money orders; accepting loan/other payments
Balance cash drawer daily; assist in ATM and vault balancing as applicable
Promote bank services, answer questions, direct customers to appropriate team members, profile customers to identify needs and expand relationships
Contribute to branch goals, sales, and service standards; execute professional sales and service behaviors aligned with bank's purpose, values, and core drivers
Utilize Sales & Service Opportunity tool to track customer introductions to bankers
Provide additional services like night deposits, mail deposits, and safe deposit admittance as needed
Maintain positive relationships with customers and employees; produce leads for Personal Banker platform
Attend and complete required training (virtual, in-person, online, etc.)
Perform additional duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingCash HandlingDeposit VerificationCheck CashingFraud PreventionBanking PoliciesComputer SystemsBalancingRetail Banking

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

Where is the job located?

The position is located at 614 Liberty Blvd, DuBois, PA 15801, requiring on-site work with branch hours Monday-Friday 8:30 am-6:00 pm and Saturday 9:00 am-12:00 pm.

What skills are required for the Teller role?

Key skills include exceptional customer service, accuracy and balancing (maintaining 85% balancing rate), knowledge of bank products/policies/procedures, computer system proficiency, and sales/service behaviors.

What does the company culture emphasize?

The culture emphasizes exceptional customer service per Consumer Bank Customer Service Standards, alignment with the bank's Our Shared Future purpose, five values, core drivers, and contributing to branch goals and sales/service standards.

What makes a strong candidate for this Teller position?

Strong candidates demonstrate flexibility around branch hours, ability to provide exceptional customer service, maintain high balancing accuracy, promote bank services, and contribute to branch sales goals.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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