Teller at M&T Bank

Butler, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma or equivalent
One to two years of general experience
Successful completion of the retail training program
Ability to maintain a balancing rate of 85% in accordance with Retail Policies and Procedure manual
Flexibility around branch hours (Monday - Thursday: 8:30 am - 5:00 pm; Friday: 8:30 am - 6:00 pm)
Physical ability to operate keypad device (70% of day), electronic equipment (10%), office equipment (10%); stand 2 hours/day; sit 5 hours/day in leaning position; lift up to 10 lbs. routinely (2x/day), max 20 lbs. (1x/day)
Strong interpersonal skills to work independently and as a team player

Responsibilities

Develop working skill set, knowledge of policies/procedures, and bank products/services
Operate customer service window to provide exceptional service on various transactions, suggest solutions, refer customers, and resolve issues accurately/efficiently
Utilize computer systems to identify customers, verify transactions, prevent fraud (e.g., verify balances, place holds, document ID)
Accept deposits, verify endorsements, issue receipts
Accept checks for cashing, verify endorsements/balances, or refer to management
Handle savings deposits/withdrawals and related duties
Provide additional services (e.g., bank money orders, loan payments)
Balance cash drawer daily; assist in ATM/vault balancing as needed
Promote bank services, answer questions, profile customers for needs, generate leads for Personal Banker
Contribute to branch goals, sales/service standards per branch playbook
Execute professional sales/service behaviors aligned with bank's purpose, values, core drivers
Use Sales & Service Opportunity tool to track customer introductions to bankers
Provide services like night deposits, mail deposits, safe deposit admittance as needed
Maintain positive relationships with customers/employees
Attend and complete required training
Perform additional duties as required

Skills

Key technologies and capabilities for this role

Customer ServiceTransaction ProcessingCash HandlingDeposit VerificationCheck CashingFraud PreventionBanking PoliciesComputer SystemsBalancingRetail Banking

Questions & Answers

Common questions about this position

Is this teller position remote or on-site?

This is an on-site position at the branch located at 220 New Castle Rd, Butler, PA 16001, with required hours Monday-Thursday 8:30 am-5:00 pm and Friday 8:30 am-6:00 pm.

What are the key skills required for the teller role?

Key skills include exceptional customer service, accuracy and balancing (maintaining 85% balancing rate), knowledge of bank policies/procedures/products, computer system proficiency, and sales/service behaviors.

What does the company culture emphasize for tellers?

The culture emphasizes exceptional customer service, professional sales and service behaviors aligned with the bank's Our Shared Future purpose, five values, core drivers, and contributing to branch goals.

What is the salary for this teller position?

This information is not specified in the job description.

What makes a strong candidate for this teller job?

Strong candidates demonstrate flexibility around branch hours, ability to provide exceptional customer service, maintain high balancing accuracy, promote bank services, and contribute to branch sales goals.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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