Téléconseiller·ère en énergie BtoC at Octopus Energy

Lille, Hauts-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Renewable EnergyIndustries

Requirements

Expériences en vente, même petites (stages et alternances compris), avec les bons réflexes pour convaincre un client de souscrire
Orienté·e client, avec un fort souci du détail
Excellentes compétences verbales et écrites pour interagir avec clients potentiels, conseillers·ères, partenaires, et résilience face à des réclamations
Plein·e d’énergie, d’enthousiasme et de bonne humeur
Maîtrise des logiciels de bureautique (Suite Google, Slack, Notion…)
Disponible pour travailler certains samedis
Connaissance du secteur de l’énergie (un plus)
Appétence pour le milieu de l’énergie et conviction en la transition énergétique

Responsibilities

Prendre en charge les appels entrants (Inbound) : répondre aux appels de clients potentiels intéressés, les guider dans leur parcours de souscription et conclure les ventes
Suivre régulièrement les prospects pour maintenir leur intérêt, répondre à leurs questions et conclure des ventes
Réaliser des appels sortants (Outbound) : lancer des campagnes de relances de prospects (paniers abandonnés, campagnes click to call, click to chat)
Effectuer les appels de vérification des ventes / appels de bienvenue
Procéder aux appels « client mystère » auprès des partenaires

Skills

Key technologies and capabilities for this role

Inbound SalesOutbound CallsProspect Follow-upSales ClosingCustomer ServiceFrench LanguageEnergy Sales

Questions & Answers

Common questions about this position

What are the main responsibilities of the Téléconseiller·ère en énergie BtoC role?

The role involves handling inbound calls from interested prospects to guide them through subscription and close sales, making outbound calls to follow up on prospects like abandoned carts, performing welcome calls for new clients, and conducting mystery client calls to partners.

What salary or compensation does this position offer?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and qualities make someone a good fit for this role?

Ideal candidates have sales experience (even from internships), are client-oriented with attention to detail, possess excellent verbal and written communication skills, show resilience with unhappy clients, are energetic and enthusiastic, master office software like Google Suite, Slack, and Notion, are available some Saturdays, and knowledge of the energy sector is a plus.

What is the company culture like at Octopus Energy France?

Octopus Energy focuses on transparency, honesty, simplicity, customer satisfaction with top Google and Trustpilot scores, and revolutionizing energy through teams, data platforms, renewable investments, and a positive, enthusiastic work environment.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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