Técnico/a de SAT (Servicio de Asistencia Técnica) - Fotovoltaica at Octopus Energy

Bilbao, Basque Country, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energía Renovable, FotovoltaicaIndustries

Requirements

Experiencia demostrable en SAT, mantenimiento o soporte técnico, preferiblemente en fotovoltaica o energías renovables
Conocimiento sólido de sistemas solares fotovoltaicos: inversores, comunicaciones, protecciones, estructuras, monitorización y diagnosis de fallos
Capacidad para resolver problemas técnicos de manera ágil, estructurada y orientada al cliente
Habilidades de comunicación claras, tanto con clientes como con instaladores y equipos internos
Organización, autonomía y habilidad para gestionar múltiples incidencias en paralelo
Conocimiento básico de normativa eléctrica y requisitos de seguridad en instalaciones FV
Capacidad para trabajar de forma colaborativa, con actitud proactiva y orientación al servicio

Responsibilities

Gestionarás y ejecutarás actividades del Servicio de Asistencia Técnica, asegurando una atención rápida y de alta calidad
Diagnosticarás y resolverás incidencias técnicas en instalaciones fotovoltaicas, incluyendo comunicaciones, inversores, cableado, protecciones e integración con otros sistemas
Darás soporte técnico a instaladores y técnicos de campo, asegurando que la ejecución cumpla los estándares de calidad y seguridad
Realizarás mantenimientos correctivos y preventivos en sistemas solares instalados
Coordinarás la escalada de incidencias complejas con fabricantes, distribuidores u otros equipos internos
Registrarás y documentarás todas las incidencias, actuaciones y resultados en las herramientas de ticketing y ERPs
Colaborarás con el equipo de ingeniería para identificar patrones, proponer soluciones y mejorar los procesos técnicos y operativos
Contribuirás a la mejora continua del servicio SAT, participando en la definición de procedimientos, buenas prácticas y estándares
Elaborarás informes de rendimiento y calidad del servicio, identificando oportunidades de optimización

Skills

Key technologies and capabilities for this role

FotovoltaicaEnergía SolarDiagnóstico TécnicoInversoresCableadoProteccionesSATMantenimientoComunicaciones

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills and experience are required for this Técnico/a de SAT role?

You need demonstrable experience in SAT, maintenance, or technical support, preferably in photovoltaics or renewable energies, along with skills in diagnosing and resolving technical issues in solar installations like inverters, wiring, and protections.

What is the company culture like at Octopus Energy?

Octopus Energy emphasizes a culture where people are most important, betting on flexibility and work-life balance, developing employee potential, and promoting a fair and sustainable energy model with passionate teams driving innovation.

What makes a strong candidate for this SAT Fotovoltaica position?

A strong candidate has a passion for solar energy, enjoys solving technical challenges, and brings demonstrable experience in SAT or maintenance in renewables to contribute to efficient and sustainable energy solutions.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Parental Leave

Flexible Work Hours

Company Equity

OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.

Rapid international expansion exposes Octopus to geopolitical risks.

£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.

The company leads in electric aircraft charging with AeroVolt collaboration.

Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.

Partnership with Energisa opens South American renewable energy market.

Investment in Ocergy enhances offshore wind capabilities globally.

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