Technology Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience
15 years full-time education
Proficiency in Citrix Virtual Apps and Desktop Administration (must-have skill)
Strong understanding of virtualization technologies and concepts
Hands-on experience with Citrix XenApp, XenDesktop, NetScaler
Hands-on experience with Windows 365 Cloud PC, Windows Server, Active Directory
Experience provisioning, configuring, and managing Windows 365 Cloud PCs for end users
Experience implementing nested virtualization and optimizing performance for hybrid work scenarios
Experience monitoring system health, patch levels, and performance of Cloud PCs
Experience with VDI/VDA provisioning, patching, monitoring, and performance tuning
Experience troubleshooting Citrix-related issues
Experience managing virtual hosts and hypervisors
Experience in application rollouts and remote workspace support
Familiarity with SLA management and service delivery coordination
Excellent problem-solving, analytical, and communication skills
Good to have: Citrix Certified Associate – Virtualization (CCA-V)
Good to have: Microsoft Certified: Azure Virtual Desktop

Responsibilities

Resolve incidents and problems across multiple business system components and ensure operational stability
Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting
Collaborate with vendors and help service management teams with issue analysis and resolution
Provide end-user support for virtual desktops and remote workspaces
Install, configure, troubleshoot, and decommission VDI/VDA environments
Manage virtual desktop platforms including provisioning, control brokering, and application delivery (e.g., Citrix)
Support Windows 365 Cloud PC provisioning and lifecycle management
Maintain and update core desktop images and user profiles
Monitor system health, patch levels, upgrade status, and performance of virtual desktops and application servers
Support hardware infrastructure running hypervisors for VDI/VDA environments
Configure and support tools used by remote teams for patching and software deployment
Provide L1 and L2 support for Citrix VDI issues
Roll out applications and updates across virtual environments
Ensure patch compliance and upgrade consistency across all virtual desktops
Troubleshoot Citrix-related issues including connectivity, performance, and access
Manage shared and persistent desktop configurations for remote users
Work closely with infrastructure, support, and application teams to align virtualization services with business needs
Coordinate with third-party vendors and internal teams for issue resolution and performance optimization

Skills

Citrix Virtual Apps

Citrix Virtual Desktop Administration

Citrix VDI

Citrix VDA

Windows 365 Cloud PC

VDI Management

Virtual Desktop Infrastructure

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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