[Remote] Technical Support Engineer - Kafka at Confluent

United States

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$106,200 – $124,700Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Streaming, Biotechnology, SoftwareIndustries

Requirements

Prior experience as a Technical Support Engineer, SRE, or DevOps specialist focusing on platform and cloud infrastructure is required. Candidates must possess knowledge of and troubleshooting experience with cloud networking on at least one major cloud provider (e.g., AWS VPC, PrivateLink, Security Groups, NACLs, Route 53), SSL/TLS, various authentication techniques (basic, token, OAuth, SSO), and Authorization concepts (ACLs and RBAC). Proven experience troubleshooting applications in Linux/Unix environments, familiarity with command-line tools, and a strong understanding of the Kafka protocol or a willingness to become an expert are essential. Hands-on experience with Kubernetes management or application deployment on K8s, or experience with IaC tools like Ansible or Terraform, is also required.

Responsibilities

The Technical Support Engineer will work with customers to resolve issues with their Confluent deployments, contribute to process development to ensure efficient and best-in-class team operations, and communicate with the core engineering team to provide real-time product feedback. Responsibilities also include improving product documentation, authoring knowledge base articles and runbooks, and continuously enhancing personal and team knowledge of Apache Kafka and associated products. The role involves diagnosing, reproducing, and resolving customer issues, and making customers successful through direct interaction.

Skills

Apache Kafka

Confluent Platform

Confluent Cloud

Software Development

Operations

Technical Support

Problem-Solving

Customer Success

Knowledge Base Authoring

Runbooks

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters

2014Year Founded

$443.5MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.

Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.

Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.

Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.

Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.

Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.

WarpStream acquisition may present integration challenges, disrupting operations.

Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.

The company offers a subscription-based model, ensuring steady recurring revenue streams.

Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.

Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.

The OEM Program launch can drive new partnerships and expand market presence.

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