Technical Support Engineer at Kobo

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SaaSIndustries

Requirements

Solid technical background (e.g., Software Engineer, Support Engineer, Solutions Engineer)
Experience debugging APIs and integrations
Ability to read code (e.g., JavaScript/TypeScript) and understand data flows and logs
Strong communication skills to explain technical concepts to engineers and non-engineers
Empathetic and patient demeanor
Ability to thrive with autonomy, take initiative, and drive projects
Preference for structured, high-performance, in-office environments (NYC Brooklyn, on-site full-time)
Prior experience in a technical support role (plus, not required)

Responsibilities

Troubleshoot and debug API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases
Assist customer engineers via Slack, email, and occasional video calls with clear, concise, technical guidance
Collaborate with Product and Engineering teams to escalate bugs, relay feedback, and shape fix priorities
Create and maintain internal/external documentation and guides based on recurring topics
Improve processes by setting up better tooling, automation, and reporting to scale support capabilities
Implement smaller new features across the codebase based on findings
Build dashboards or alerts to proactively monitor integration health

Skills

API

Troubleshooting

Debugging

Integrations

HRIS

ATS

Payroll

Technical Support

Kobo

Provides eReaders and digital reading apps

About Kobo

Rakuten Kobo Inc., a leading player in digital reading technology, provides a sophisticated ecosystem for seamless access to ebooks across various devices through its range of eReaders and Kobo App. This company is ideal for individuals passionate about transforming and enhancing the global reading experience, offering a highly collaborative environment that supports over 30 million users worldwide. Employees can thrive on opportunities to interact with cutting-edge technology while contributing to an expansive digital library that enriches both the accessibility and enjoyment of reading.

Toronto, CanadaHeadquarters

2009Year Founded

$395.9MTotal Funding

ACQUISITIONCompany Stage

Consumer Software, EducationIndustries

201-500Employees

Benefits

Flexible Work Hours

Remote Work Options

Health Insurance

Paid Sick Leave

401(k) Company Match

Commuter Benefits

Health Savings Account/Flexible Spending Account

Employee Discounts

Parental Leave

Professional Development Budget

Training Programs

Meal Benefits

Company Social Events

Risks

Increased competition from Amazon's Kindle Unlimited may attract Kobo's customers.

The rise of audiobook platforms like Audible may impact Kobo's e-book sales.

Free online reading platforms could reduce demand for Kobo's paid e-books.

Differentiation

Kobo supports multiple formats, including EPUB and PDF, unlike some competitors.

Kobo offers nearly 4 million titles in 68 languages, a diverse selection.

Kobo's platform synchronizes bookmarks across devices, enhancing user convenience.

Upsides

Audiobook integration could increase user engagement and revenue for Kobo.

Sustainability initiatives may attract environmentally conscious consumers to Kobo.

AI-powered personalization can enhance user experience and retention on Kobo's platform.

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