Technical Consultant - Platform at ServiceNow

Tokyo, Japan

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
8+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 20%
Domain expertise in ITAM
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Must be fluent in Japanese
Must be authorized to work in Japan

Responsibilities

Configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes
Participate in workshops with customers to assess current processes and establish future-state processes
Design and deliver ServiceNow ITAM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
Provide oversight and unit testing of code developed by partner or customer employees
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Provide feedback to product development to improve the product based on experiences gained with customers
Maintain skills / certifications for ITAM

Skills

ServiceNow

ITAM

Platform Configuration

IT Workflow

Customer Workflow

Employee Workflow

Technical Architecture

Unit Testing

AI Integration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free