Team Manager Auto Field Inspectors at AIG

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

People and team management experience, including the proven ability to effectively manage team members
Ability to positively influence, in a multi-cultural environment, stakeholders at every level both internally & externally
Highly effective communicator (written, verbal, presentation, training)
Ability to deliver strategic directives internally while also marketing AIG claims expertise externally
Broad range of leadership competencies, from direction and pace setting to coaching and effective listening
Ability to identify and address performance issues within the team
Fully developed specialist knowledge in (LoB) technical claims topics
Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
Policy language skills enabling accurate and consistent policy wording interpretation
Strong knowledge of auto material damage assessments and procedural requirements
Experience in negotiation and mediation with TPA, Body Shops, and spare parts providers
Experience in conducting technical claims audits and effectively following up on findings
Managing by numbers through KPIs and develop deep analysis
Strong ability to communicate, and train the whole claims team

Responsibilities

Manage the allocation of claims within on-field and desktop inspectors
Provide a technical referral point for team members and manage performance
Keep the (LoB) Senior Manager advised of key Complex loss developments and wider Complex trends
Execute strategic initiatives within the Inspectors team
Ensure Appraisals ‘Best Practices’ is maintained within the inspector team
Drive performance through required criteria
Ensure claims are accurately assessed and proactively look for compliance within agreed service levels
Embed use of balance scorecard/KPIs within team
Develop and implement initiatives with impact on processes, service and profitability
Manage team performance
Oversee team professional and technical development
Manage team communication
Ensure team compliance
Achieve effective resolution of technical auto claims handled by inspectors team
Maintain accurate and consistent claims cost control
Mitigate indemnity and expense spend through estimates within the team
Performance manage the team to maximise best practice compliance and minimise lost economic opportunities
Handle personal development / succession planning for individuals within the inspectors team
Manage compliance with governance standards and regulatory requirements within the inspectors team
Ensure effective communication to all relevant stakeholders

Skills

Team Management

Claims Handling

Auto Claims Assessment

Performance Management

KPIs

Leadership

Stakeholder Communication

Compliance

Regulatory Compliance

Customer Service

Field Inspection

Desktop Inspection

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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