Team Lead, Premium Audit at Pie Insurance

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, InsurTechIndustries

Requirements

High School diploma or GED required. Bachelor degree is preferred
Minimum of 3 years of experience in premium audit is required
Minimum of 4 years commercial insurance experience is required
Minimum of 1 year experience working in a leadership role or demonstrated leadership experience is required
Knowledge of state/bureau specific premium audit rules. Ability to interpret/communicate rules accurately

Responsibilities

Support and guide the daily activities and performance of the team through managing the consistency of process and problem resolution
Partner with Premium Audit leadership in maintaining a positive, customer-focused culture while ensuring all compliance and company policies are being met
Work in conjunction with Premium Audit leadership, as well as our product and Ops Performance teams, to innovate new workflows and processes for the Premium Audit team
Create a high performing audit team by reviewing quality audits, completing one-on-ones and calibration sessions to build individual skills and ensure adequate training of team members
Build and maintain useful documentation to help identify team knowledge gaps and build individual accountability and performance plans
Provide and receive timely, specific feedback to help improve the team member, self, and/or process
Partner with an audit analyst to maintain quality and production scorecards for the team
Document performance, and provide recognition/reward for progress and provide feedback for improvement
Provide exceptional customer service by modeling the behaviors and strategies necessary to successfully interact and resolve the issues with policyholders and partners in all channels
Understand policy holder and partner pain points and communicate their concerns internally to help influence Pie’s products and services
Train Premium Audit team members on Pie systems and platforms, and create training and SOPs related to the Premium Audit system functions
Serve as an escalation point for complex customer inquiries, questions and concerns and skillfully handle follows-ups
Review and provide feedback on KPI/Metrics and all other reporting for audit
Advocate for our customers and our team while participating in team meetings, projects, and in communications
Serve as a subject matter expert and collaborate with cross-functional partners to drive process improvement opportunities
Recognize the goals of the business and how changes may impact internal partnerships and workflows

Skills

Premium Audit

Team Leadership

Process Management

Compliance

Quality Review

Training

Workflow Innovation

Cross-functional Collaboration

Performance Management

Documentation

Pie Insurance

Provides workers' compensation insurance for small businesses

About Pie Insurance

Pie Insurance provides workers' compensation insurance specifically designed for small businesses. This type of insurance helps cover wage replacement and medical benefits for employees who are injured while working. The company utilizes data-driven technology to offer competitive pricing and ensure that clients receive quality coverage. The process for obtaining insurance quotes is quick and user-friendly, taking only three minutes, which is particularly beneficial for small business owners who may not have the time to deal with complicated insurance procedures. Pie Insurance operates in 38 states and Washington, D.C., with plans for further expansion. The company aims to deliver trusted and efficient insurance services, promising potential savings of up to 30% on workers' compensation insurance. Its unique approach lies in leveraging technology to simplify the insurance process, making it easier and more affordable for small businesses.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$603.4MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Competitive cash compensation

Equity

Comprehensive health plans

Generous PTO, including paid sick leave

Future focused 401k match

Generous parental & caregiver leave

Risks

Recent layoffs of 14% of workforce indicate potential financial instability.

Deteriorating funding environment may limit expansion and technology investments.

Increased competition from insurtech companies could pressure Pie to maintain competitive pricing.

Differentiation

Pie Insurance offers A.M. A-rated insurance with a simple online experience.

The company uses data analytics to accurately assess risks and price policies.

Pie Insurance provides quick insurance quotes, taking just three minutes for small businesses.

Upsides

Integration with Ivans Download could enhance operational efficiency and customer service.

Appointment of Audra Foglietta as CFO may drive financial performance and efficiencies.

Partnership with Endeavor Insurance Group could expand market reach and distribution channels.

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