Union.ai

Support Engineer - Eastern Time Zone (Location Flexible)

Remote

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$70,000 – $180,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Data & AI Orchestration, Software InfrastructureIndustries

Requirements

Candidates should possess 3+ years of experience in Data or Software Engineering, with a strong understanding of public cloud technologies, containers, and ML/data infrastructure. Strong Python programming skills and debugging abilities are required, along with Go experience being a plus. Familiarity with data processing, ML systems, MLOps, and Machine Learning infrastructure components is also necessary.

Responsibilities

The Support Engineer will resolve, triage, or escalate customer workflow issues by diagnosing platform/infrastructure versus user code problems, drive retention and increase adoption of Union by developing deep knowledge of customer business objectives and technical solutions, partner with Engineering, Product, and Sales to represent the voice of the customer, collaborate with the Documentation team to develop customer-facing documentation, educate technical users on Union products, own meeting support KPIs and SLAs, and collaborate with Customer Success to maintain customer communication and engagement.

Skills

Troubleshooting

Customer Support

Infrastructure

Platform Diagnostics

Technical Problem Solving

Documentation

Customer Communication

OSS Contributions

Union.ai

Managed platform for ML and data orchestration

About Union.ai

Union.ai offers a managed platform for machine learning (ML) and data pipeline orchestration, with its main product, Flyte, designed to handle complex workflows using Python code. Union Cloud simplifies the deployment and management of Flyte, allowing ML engineers and data scientists to focus on their work without worrying about infrastructure. The company serves a range of clients, including large enterprises, and operates on a subscription-based model for its services. Union.ai's goal is to accelerate ML projects by automating processes involved in model development and deployment, resulting in faster time-to-market.

Key Metrics

Bellevue, WashingtonHeadquarters

2021Year Founded

$28.3MTotal Funding

SERIES_ACompany Stage

Data & Analytics, AI & Machine LearningIndustries

51-200Employees

Risks

Increased competition from platforms like Apache Airflow and Prefect.

Potential over-reliance on partnerships may limit flexibility and innovation.

Emerging AI regulations could impose additional compliance costs and challenges.

Differentiation

Union.ai's Flyte platform handles workflows with over 10,000 CPUs, showcasing scalability.

Union Cloud abstracts infrastructure, allowing ML engineers to focus on core tasks.

Flyte's open-source origin from Lyft ensures community-driven innovation and adoption.

Upsides

Collaboration with NVIDIA Inception enhances Flyte's capabilities and performance.

AI toolkit market growth aligns with Union.ai's focus on ML orchestration.

$19.1M Series A funding supports Union Cloud expansion and customer reach.

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