Rutter

Support Engineer (Remote, Singapore)

Remote

Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 2 years of engineering experience or 4 years of technical support experience. Proficiency in SQL is required, along with the ability to write workable code in a high-level language such as Python, TypeScript, or Ruby. Comfort with using tools like Postman or curl to reproduce customer issues is necessary, and a strong desire to help customers succeed is essential.

Responsibilities

The Support Engineer will own the first level of technical support for all customers and triage incoming support issues during business hours. They will work on tooling and customer-facing functionality to enhance customer success with Rutter's products. Collaboration with product, engineering, and the broader organization will be required to improve Rutter’s product offering.

Skills

Postman
curl
Python
TypeScript
Ruby
SQL
Customer Service
Troubleshooting

Rutter

API for finance automation solutions

About Rutter

Rutter specializes in finance automation by providing a unified API that aggregates financial data from various commerce and business sources. This API allows clients, including financial institutions and e-commerce platforms, to easily pull and review their business data, which helps them save time and reduce the engineering resources needed for data integration. By streamlining processes like vetting and onboarding, Rutter enables businesses to integrate new systems more quickly. Unlike many competitors, Rutter offers a flexible pricing model based on subscriptions and usage, ensuring clients only pay for what they use. The main goal of Rutter is to enhance operational efficiency for its clients, maximizing the value of their time and financial resources.

Key Metrics

San Francisco, CaliforniaHeadquarters
2021Year Founded
$27.9MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
11-50Employees

Benefits

Unlimited PTO
Quarterly company-wide recharge days
Wellness stipend
100% medical, dental, and vision coverage
16 weeks of parental leave
A stipend to buy your laptop and set up your home office
401k match
Ownership & stake in the company

Risks

Visa's new program may divert potential clients from Rutter's API solutions.
Rutter faces competition from Codat in accounting platform integrations.
Rapid fintech advancements could render Rutter's API offerings obsolete without innovation.

Differentiation

Rutter offers a universal API for commerce, accounting, and payments integration.
The company provides a single API to streamline business data integration and automation.
Rutter's API supports over 85% of businesses in the US and UK.

Upsides

Embedded finance trends enhance Rutter's API offerings for integrated financial services.
Open banking rise benefits Rutter's data integration services with easier data access.
Growing demand for real-time financial data aligns with Rutter's instant data access capabilities.

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