Supply Chain Consultant D365 F&O (Support) at Tala

Toronto, Ontario, Canada

Tala Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consulting, TechnologyIndustries

Requirements

  • Bachelor's degree in supply chain management, engineering, information systems, or a related field
  • Minimum 5 years of experience with ERPs, with significant experience in application support or post-implementation continuous improvement, ideally in a consulting role
  • Advanced mastery of Microsoft D365 F&O (AX), specifically the Logistics and Supply Chain modules (WMS, inventory management, procurement, sales, demand planning, production management), with strong ability for diagnosis, problem-solving, and troubleshooting
  • Advanced mastery of the retail module is a major asset
  • Proof of successful experience in resolving complex issues and optimizing logistics processes on D365 F&O
  • Demonstrated ability to quickly diagnose complex issues, guide clients in their evolution choices, and manage priorities in a support environment

Responsibilities

  • Diagnose client business needs and reported incidents to translate them into robust corrective or scalable solutions in D365 F&O
  • Analyze and resolve complex issues in key logistics modules (WMS, inventory management, procurement, sales, demand planning, production management) of D365 F&O
  • Maintain constant technological watch on the evolution of the D365 F&O Supply Chain module and advise clients on potential for continuous improvement
  • Guarantee the quality of interventions and compliance with service level agreements (SLAs), including effort estimations
  • Keep functional documentation up to date and develop resolution guides and knowledge base articles
  • Demonstrate proactivity and autonomy in researching information to resolve complex cases or those outside your area of expertise
  • Actively contribute to the development and sharing of internal best practices for support and problem resolution
  • Work in synergy with technical teams for efficient incident resolution and lead follow-up meetings with clients to provide proactive advice on the evolution of their solution
  • Manage support cases in collaboration with Microsoft's product and engineering teams, as well as with vertical partners

Skills

D365 F&O
Supply Chain
Warehousing
Inventory Management
Purchasing
Sales
Distribution
Production Management
ERP
Microsoft Dynamics 365
Application Support
Incident Resolution
Process Optimization

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters
2011Year Founded
$341.1MTotal Funding
DEBTCompany Stage
Fintech, AI & Machine LearningIndustries
501-1,000Employees

Benefits

Remote Work Options
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.
Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.
Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.
The company provides instant credit and expansive bill payment options via a single app.
Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.
Apple's NFC chip opening may allow Tala to offer more seamless payment options.
Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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