Supervisor, Fulfillment Operations (Hybrid in Bangalore) at Smartsheet

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Expert knowledge of Salesforce CRM
Strong ERP systems experience, specific Netsuite experience a plus
4+ Years Sales Support and/or Order Management experience
2+ Years Supervising an Order Management or Sales Support team
Experience working collaboratively with internal and external stakeholders virtually
Experience with process improvement and continuous optimization
Experience influencing and bringing team members and partners along to create and implement solutions
Experience working in a deadline driven environment with priority on company standards for timeliness, application of company policy, completeness and accuracy
Legally eligible to work in India on an ongoing basis
Fluency in English is required

Responsibilities

Supervises a team of specialists in the execution and support of Smartsheet’s 24X6 fulfillment support operations
Manage day-to-day Order to Fulfillment processes for assigned worldwide time zone(s) supporting Smartsheet’s 24x6 operational support strategy
Act as point of escalation and resolution for sales assisted order issues on assigned time zone(s)
Work to maintain fulfillment operations target of 98%+ accuracy across all sales assisted subscription transactions
Act as key contact for Sales, Deal Support, Deal Desk, Field Systems, Enterprise IT, for all queries and escalations
Lead, mentor, and motivate a team of order fulfillment specialists, fostering a culture of accountability and continuous improvement
Conduct regular one-on-one meetings, performance reviews, and training sessions to support team members' professional growth
Ensures Fulfillment team members understand and adhere to key SOX controls through individual coaching and clear documentation
Assists with reporting in order to measure performance to Operational Key Results
Be a key contributor to driving system improvements to reduce dependencies on manual activities
Other special projects as requested
Perform other duties as assigned

Skills

Team Supervision

Order Fulfillment

Operations Management

Order Processing

Escalation Resolution

Cross-Functional Collaboration

Sales Operations

Customer Success

Revenue Accounting

Smartsheet

Cloud-based work management and automation software

About Smartsheet

Smartsheet provides work management and automation solutions through its cloud-based platform, which helps businesses streamline operations, manage projects, and enhance collaboration. Users can create, share, and manage workflows that are customizable to fit their specific needs. The platform integrates with popular applications, making it a versatile tool for various industries, including technology, healthcare, finance, and education. Unlike many competitors, Smartsheet offers a subscription-based model with multiple pricing tiers, catering to both small businesses and large enterprises. The company aims to improve efficiency and productivity for its clients while providing extensive support and learning resources to help users maximize the platform's potential.

Bellevue, WashingtonHeadquarters

2005Year Founded

$121.2MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.

Risks

Competition from Atlassian could impact Smartsheet's market share.

The acquisition by Vista Equity Partners may disrupt current operations.

Challenges in AI integration with AWS could affect feature rollout and adoption.

Differentiation

Smartsheet offers a highly customizable platform for tailored workflow solutions.

The platform integrates seamlessly with popular apps, enhancing its versatility.

Smartsheet's AI capabilities, developed with AWS, position it as a market leader.

Upsides

Increased demand for remote work solutions boosts Smartsheet's growth potential.

The subscription model provides a steady revenue stream for continuous service improvement.

Recognition as a leader in the Gartner Magic Quadrant enhances Smartsheet's market credibility.

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