Staff Software Engineer, Machine Learning at ASAPP

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial IntelligenceIndustries

Requirements

Strong architectural skills, with proven experience designing complex software systems
Strong engineering skills, with at least an intermediate level skill in Python
Experience implementing technical solutions, tackling tough engineering problems to help build products
Experience building and deploying production ML models to solve real-world problems
A Bachelor’s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience
Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others

Responsibilities

Develop product features that can improve performance via feedback loops
Design pipelines for fine-tuning LLMs
Design and implement end-to-end product capabilities, including frontend and backend components
Drive A/B tests to iterate and improve product features and ML capabilities continuously
Work with Platform, SRE and Data Infrastructure teams to support production needs for ML services
Follow advancements in AI and ML, and participate in discussions about them with the ML and research teams

Skills

Key technologies and capabilities for this role

PythonMachine LearningLLM Fine-tuningA/B TestingSoftware ArchitectureFrontendBackendML PipelinesProduction Deployment

Questions & Answers

Common questions about this position

What benefits does ASAPP offer?

ASAPP provides competitive compensation, stock options, prudent life insurance, onsite lunch & dinner stipend, connectivity stipend, wellness perks, Mac equipment, learning & development stipend, and parental leave including 6 weeks paternity leave.

Is remote work an option at ASAPP?

ASAPP embraces both hybrid and remote work arrangements with hubs in New York City, Mountain View, Latin America, and India to bring the best minds together wherever they are.

What skills are required for the Staff Software Engineer, Machine Learning role?

Candidates need strong architectural skills with experience designing complex software systems, strong engineering skills with at least intermediate Python proficiency, experience building and deploying production ML models, and a Bachelor’s Degree in STEM or equivalent hands-on experience.

What is the company culture like at ASAPP?

ASAPP values customer obsession, purposeful speed, ownership, relentless focus on outcomes, working in tight skilled teams, clarity over complexity, and continuous evolution through curiosity, data, and craftsmanship. They seek technologists who thrive in fast-paced environments, love collaborating, and embrace continuous learning.

What makes a strong candidate for this position?

Strong candidates have a desire to learn new things, work closely with peers from different teams, and are open to teach and learn from others, along with experience in AWS, CI/CD tools, Athena, Kafka, databases, and additional languages like SQL, Go, Javascript, or Typescript.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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