Staff Software Engineer (Data & Analaytics Apps) at ServiceNow

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
Experience using AI productivity tools such as Cursor, Windsurf, etc. (plus/nice to have)
8 to 12 years of proven track record in building data pipelines, analytical content including metrics, KPIs, and dashboards
Data modeling and knowledge of ERP/CRM systems such as SAP, Oracle, Salesforce, Workday
Familiarity with ETL/ELT processes, data modeling, and orchestration frameworks (e.g., Apache Airflow, Apache Spark, Kafka, MuleSoft)
Understanding of analytics tools and data visualization platforms (e.g., Tableau, Looker, Power BI) and how they integrate into workflow solutions
Hands-on software development experience, with deep expertise in Java, Python, and modern enterprise application design (plus/nice to have)
Experience working with ServiceNow or similar workflow platforms (preferred)
Cloud-native architectures, containerized applications, and CI/CD practices (plus/nice to have)
Excellent communication, collaboration, and technical skills

Responsibilities

Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (e.g., code reviews, unit testing)
Work with product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality product to users
Design software that is simple to use to allow customers to extend and customize functionality to meet their specific needs
Contribute to the design and implementation of new products and features while enhancing the existing product suite
Be a mentor for colleagues and help promote knowledge-sharing

Skills

Key technologies and capabilities for this role

Data PipelinesAnalyticsMetricsKPIsDashboardsData ModelingERPCRMAI IntegrationCode ReviewsUnit TestingTest AutomationSoftware Architecture

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The role is on-site. ServiceNow uses work personas including flexible, remote, or required in office categories.

What experience level is required for this position?

The role requires 8 to 12 years of proven track record in building data pipelines, analytical content including metrics, KPIs, and dashboards.

What key technical skills are needed for this Staff Software Engineer role?

Key skills include data modeling and knowledge of ERP/CRM systems such as SAP, Oracle, Salesforce; familiarity with ETL/ELT processes, data modeling, and orchestration frameworks like Apache Airflow, Spark, Kafka, MuleSoft; and understanding of analytics tools like Tableau, Looker, Power BI.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates have experience leveraging AI in work processes, hands-on development in Java or Python, experience with ServiceNow or similar platforms, and excellent communication and collaboration skills, along with mentoring experience.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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