Staff Software Engineer-Contacts at Hatch

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

AI, Customer ServiceIndustries

Requirements

MUST BE BASED IN THE NYC, No Relocation, Onsite/Hybrid in Soho, Not able to sponsor
8+ years of software engineering experience, with proven success at the senior/staff level
Strong expertise in Elixir or Go
Proven experience designing and scaling distributed systems in production
Solid understanding of databases (PostgreSQL, Redis, etc.) and event-driven/data-intensive architectures
Experience deploying and operating in cloud environments (AWS or GCP) with modern DevOps practices
Strong communication and collaboration skills — you can align teams and influence outcomes
A product mindset — you think beyond code and care about solving real customer problems
Experience mentoring engineers and providing technical leadership

Responsibilities

Design and build scalable, high-performance backend services in Elixir (and Go where needed) to power Hatch’s communications platform
Own architecture decisions that shape the long-term evolution of our product and infrastructure
Collaborate cross-functionally with product, design, and AI teams to deliver seamless user experiences
Mentor engineers and elevate technical standards through coaching, reviews, and best practices
Improve reliability and performance by driving initiatives in observability, fault tolerance, and scalability
Lead complex projects that cut across teams, setting the pace for high-quality engineering execution
Balance product and technical trade-offs to deliver pragmatic, business-driven solutions

Skills

Key technologies and capabilities for this role

ElixirGoDistributed SystemsObservabilityFault ToleranceScalability

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position offers a hybrid work environment with 3 days per week in the NYC office, or remote option. Candidates must be based in NYC with no relocation support.

What are the required skills and experience for this Staff Software Engineer role?

Candidates need 8+ years of software engineering experience at senior/staff level, strong expertise in Elixir or Go, proven experience designing and scaling distributed systems, solid understanding of databases like PostgreSQL and Redis, and experience in cloud environments like AWS or GCP.

What compensation and benefits does Hatch offer?

Hatch provides competitive salary and equity, medical, dental, and vision benefits, a 401(k) plan, and flexible PTO.

What is the company culture like at Hatch?

Hatch is a fast-paced, high-growth startup backed by Y Combinator and top investors, focused on revolutionizing AI-driven customer service, with opportunities to build alongside founders and leaders in a mission-driven environment.

What makes a strong candidate for this position?

A strong candidate has 8+ years of experience at staff level, expertise in Elixir or Go, experience scaling distributed systems, and skills in mentoring engineers, cross-functional collaboration, and maintaining a product mindset.

Hatch

Develops technology for improving sleep quality

About Hatch

Hatch focuses on enhancing sleep quality through technology-driven devices suitable for all ages, from newborns to adults. Their main products, Hatch Rest and Hatch Restore, are designed to help families improve their sleep, and they have already assisted over half a million families. Hatch sells its products directly to consumers via its website and offers a subscription service that provides tailored sleep solutions, including personalized routines and exclusive content for better sleep hygiene. What sets Hatch apart from competitors is its emphasis on user-friendly technology that integrates easily into daily life, along with a 60-night money-back guarantee and a one-year warranty, which helps build customer trust. The company's goal is to make sleep easier and more effective for everyone.

Menlo Park, CaliforniaHeadquarters

2014Year Founded

$26.4MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Parental Leave

Mental Health Support

Family Planning Benefits

Remote Work Options

Home Office Stipend

Phone/Internet Stipend

Company Equity

Risks

Increased competition in the sleep technology market could erode Hatch's market share.

Consumer privacy concerns may impact Hatch's subscription service.

Supply chain disruptions could delay product launches like Restore 3.

Differentiation

Hatch offers innovative, all-in-one sleep solutions for all age groups.

The company provides a 60-night money-back guarantee and a one-year product warranty.

Hatch's products integrate seamlessly into daily routines with user-friendly technology.

Upsides

Growing interest in sleep technology among millennials and Gen Z boosts Hatch's market.

Hatch's new Restore 3 offers a phone-free, customizable sleep experience.

Rising awareness of sleep's importance for mental health increases demand for Hatch products.

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