Staff Software Engineer - AI at ServiceNow

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, IT Services, HR Tech, Customer ServiceIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, exploring AI's potential impact)
6+ years of experience with Java or a similar OO language
Passion for JavaScript and the Web as a platform, reusability, and componentization
Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
Experience with any of the modern UI frameworks like Angular, React, or Vue
Analytical and design skills
Ability to manage projects with material technical risk at a team level
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding of software quality principles including reliability, observability, and production readiness
Ability to troubleshoot complex systems and optimize performance across the stack
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

Responsibilities

Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage
Build intelligent search capabilities using LLMs to deliver context-aware results
Contribute to agentic systems that automate browser and voice-based tasks without APIs
Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions
Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (e.g., Code Reviews, Unit testing)
Work with product owners to understand detailed requirements and own code from design, implementation, test automation, and delivery of high-quality product to users
Design software that is simple to use to allow customers to extend and customize functionality to meet their specific needs
Contribute to the design and implementation of new products and features while enhancing the existing product suite
Mentor colleagues and help promote knowledge-sharing

Skills

Conversational AI

LLMs

Agentic Workflows

AI Agents

Intelligent Search

Software Engineering

Code Reviews

Unit Testing

Test Automation

Change Management

Incident Triage

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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