SSE DevEsc Manager at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

9 to 12 years of experience in technical roles, including 3+ years in managing and leading a team
Strong hands-on background with .NET (C#) or Golang, including debugging and code analysis
In-depth understanding of networking protocols and troubleshooting tools (TCP/IP, DNS, firewalls, load balancers, etc.)
Proven experience in managing high-severity customer incidents and leading cross-functional issue resolution
Strong organizational skills and ability to manage multiple escalations simultaneously
Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders
Customer-centric mindset and experience dealing with enterprise clients

Responsibilities

Manage and lead the escalation process for complex technical issues from support and customer teams
Work closely with development teams to analyze, debug, and resolve critical issues in .NET or Golang-based systems
Oversee technical investigations involving networking, application, and infrastructure-level concerns
Act as the point of contact for high-severity incidents and ensure timely resolution and customer communication
Collaborate with cross-functional teams (engineering, QA, DevOps, product) to drive root cause analysis (RCA) and long-term fixes
Ensure customer satisfaction by maintaining transparency, professionalism, and consistent follow-ups during issue resolution
Coach and mentor technical escalation engineers and support team members
Build and maintain internal processes for escalation management, documentation, and continuous improvement
Analyze escalation trends and work proactively to reduce repeat issues and improve product quality

Skills

.NET

Golang

Networking

Debugging

Root Cause Analysis

DevOps

Infrastructure

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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