Sr. Technical Consultant (Developer), ServiceNow HR and Workplace Service Delivery Solutions

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must have at least 3 years of experience configuring and developing ServiceNow, with a strong focus on configuration over customization. Experience integrating AI into work processes, decision-making, or problem-solving is required. ServiceNow certifications, such as a Certified System Administrator (CSA), are necessary.

Responsibilities

Serve as a technical expert in optimizing ServiceNow solutions, including HR Service Delivery and Workplace Service Delivery. Support customer engagements by defining and improving processes, leading design workshops, and guiding customers on technical documentation. Develop integration components, portal components, and user stories, ensuring the quality of configured solutions. Provide oversight and training to customer administrators and delivery team members, and support sales activities as needed. Travel up to 50% annually may be required.

Skills

ServiceNow

HR Service Delivery

Workplace Service Delivery

Configuration

Process Definition

Process Re-engineering

Gap Analysis

Customer Engagement

Technical Consulting

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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