ServiceNow Technical Consultant
CprimeFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must have at least 3 years of experience configuring and developing ServiceNow, along with experience integrating AI into work processes. ServiceNow certifications, such as the Certified System Administrator (CSA), are required.
The Sr. Technical Consultant will serve as a technical expert, optimizing ServiceNow best practices with a focus on configuration. They will support customer engagements by defining processes, conducting gap analysis, and advising customers on leveraging ServiceNow's standard capabilities. Responsibilities include leading design workshops, guiding customers on technical documentation, drafting user stories, providing oversight and training to system administrators, and leading technical aspects of project delivery. The role also involves developing integration and portal components, preparing customer-facing deliverables, managing multiple projects, promoting continuous improvement, supporting sales activities, and providing training to delivery teams. Travel up to 50% annually may be required.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.