Sr. Technical Consultant -CRM

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cloud Computing, Enterprise Software, Customer Relationship Management (CRM)Industries

Requirements

Candidates must have 5+ years of configuration and development experience with complex SaaS/CRM platforms, including expertise in Salesforce Sales/Service/CPQ, Pega CRM/Case Management, or ServiceNow workflows. Strong understanding of CRM business processes like lead-to-cash and service management, along with experience in integration technologies (REST/SOAP, JSON, SSO, LDAP, ETL, middleware) is required. The role also demands the ability to influence stakeholders, consult on solution options, and possess excellent communication and collaboration skills for working with diverse global teams.

Responsibilities

The Sr. Technical Consultant will design, configure, and deliver CRM and Industry Workflow solutions on the ServiceNow platform, translating business requirements into technical designs and working configurations. Responsibilities include implementing workflows for lead-to-cash, CPQ/CLM, order management, customer service, and field service use cases, performing hands-on development using Flow Designer, Business Rules, REST APIs, JavaScript, HTML/CSS, and integration technologies. They will also build and support integrations with external systems, act as a trusted advisor on platform best practices, lead customer design workshops, provide guidance to customer admins and partner developers, and collaborate with cross-functional teams to ensure solution quality. Additionally, the role involves drafting and reviewing user stories, acceptance criteria, testing strategies, and technical documentation, supporting AI-first delivery for Agentic AI use cases, and ensuring technical solutions align with measurable customer outcomes.

Skills

CRM

ServiceNow

Salesforce

Pega

Microsoft Dynamics

Oracle CX

Flow Designer

Business Rules

REST APIs

JavaScript

HTML/CSS

Integration Technologies

Lead-to-cash

CPQ/CLM

Order Management

Customer Service

Field Service

AI Agent

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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