Quality Assurance Specialist
OkloSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- High school diploma or equivalent
- Minimum of 5 years in a leadership/supervisory role within a fast-paced, high-volume manufacturing environment similar to Assurant, York, Lewisville, or the Tennessee facility
- Intermediate to Advanced MS Office skills (Word, Excel, PowerPoint, etc.)
- Ability to multitask in a fast-paced, dynamic assembly and logistics environment
- Strong leadership, mentoring, organizational, and communication skills
- Demonstrated ability to exercise initiative, independent judgment, and be a self-starter
- Ability to function with minimal supervision and prioritize all work tasks
- Flexibility to work across multiple shifts, including night shift, and attend training from November - January during weekday shifts
- On-site role at Irving, DCC facility
Responsibilities
- Work with Operations to manage customer quality requirements and agreed-upon Service Level Agreements (SLA)
- Coach/develop front-line leaders' teams, openly communicate, align processes across business units/sites, and ensure consistent approach to delivering results and reporting
- Cover for supervisors or Managers when out and assist Manager/Director on higher-level business functions
- Serve as main focal point for communicating with engineering, operations, safety, security, and management on quality-related matters
- Ensure adherence to company policies and process standards while maintaining employee morale and overseeing training of new and existing staff
- Work with the manager to establish department and company goals, and use experience, judgement, and innovation to achieve them
- Drive process improvements and coordinate QA support for new product/new business line introductions
- Accomplish supervisory and human resource objectives such as interviewing, conducting performance reviews, one-to-one counseling/coaching, and disciplinary administration
- Lead Quality tools training for QA coordinators and other supervisors (e.g., ANSI sampling, 6S audit, OJT, and database systems support)
- Work with Operations Leaders to monitor, review, and analyze quality data and trends
- Act as a liaison between teams, shifts, supervisors, and departments, and partner with customer/client representatives
- Participate in operational improvement initiatives at the site
- Identify manufacturing and development constraints, perform root cause analysis, and implement corrective and preventative actions with management and technical staff
- Drive engagement across area of responsibility and foster a strong, engaged culture
- Work with the manager to review Peakon score and create action plans within the tool
- Review Tableau reports to ensure team/department attains desired performance metrics and follow up with leaders on areas of opportunity
- Prioritize, plan, and execute work activities in alignment with department and operations priorities
- Ensure daily quality data reports are accurate and published on time
- Maintain flow of quality operations by communicating WIP status, requirements, and relevant changes to the next shift
- Coach/mentor other supervisors and leads
- In absence of QA Manager/Director, oversee other QA supervisors and have signatory authority for Quality issues on ECRS/ECNs
- Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations
Skills
Quality Assurance
Process Improvement
ANSI Sampling
6S Audit
OJT Training
Database Systems
Data Analysis
Performance Reviews
Team Coaching
HR Administration
SLA Management
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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